Senior VIC Client Advisor

Overview

Saint Laurent, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Since its inception in 1961, Saint Laurent has been synonymous with innovation and sophistication, offering a wide range of products from ready-to-wear to accessories. Under the creative direction of Anthony Vaccarello, the brand continues to set benchmarks in the luxury sector.

Role & Responsibilities

• Drive store sales and achieve performance targets while delivering a personalized client experience.
• Develop, grow, and retain a high-value VIC clientele, building long-term relationships.
• Support store objectives and mentor colleagues in alignment with the Maison’s values.
• Recruit new VIC clientele through local market activations and events.
• Manage a dynamic client book to drive proactive sales growth.
• Build and manage an individual consignment and stylist business.
• Exceed individual sales and KPI targets with strong business acumen.
• Curate personalized wardrobes with a deep understanding of fashion culture.
• Maintain professional communication with clients and colleagues.
• Provide training support to team members.
• Utilize available tools and resources to optimize business opportunities.
• Collaborate with front and back-of-house teams to enhance performance.
• Adhere to company policies and uphold operational standards.

Qualifications

• Minimum 3-5 years experience in luxury retail or hospitality.
• Established client book within the local market.
• Proven experience in providing exceptional service in luxury environments.
• Excellent interpersonal and communication skills.
• Understanding and passion for luxury and fashion.
• Experience servicing high-net-worth clientele.
• Ability to handle confidential information with discretion.
• High standards of personal presentation.
• Business-minded with an entrepreneurial spirit.
• Adaptable and comfortable with technology.
• Proficiency in English and the local language; additional languages are a plus.
• Willingness to travel.

Skills

Experience

A minimum of 3-5 years in luxury retail or hospitality, with a focus on high-net-worth clientele and a proven track record in client relationship management.

Benefits

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and a retirement plan with employer contributions.

Culture

Saint Laurent fosters a diverse and inclusive workplace, embracing diversity in all its forms. The company values the unique talents of each individual and encourages a culture of adaptation and continuous improvement. As an Equal Opportunity Employer, Saint Laurent welcomes applications from all qualified candidates, regardless of background.