Senior Client Advisor
Join Saint Laurent in Montreal as a Senior Client Advisor. This role involves supervising the client advisor team, driving sales, and delivering exceptional customer service in a luxury fashion setting.
Overview
Saint Laurent, a distinguished name in the luxury fashion industry, was founded in 1961 and became a pioneer in introducing luxury ready-to-wear collections with its iconic "Rive Gauche" line. As part of the Kering Group since 1999, Saint Laurent continues to lead the luxury market under the creative direction of Anthony Vaccarello. The brand offers a diverse range of products including women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Supervise the client advisor team in collaboration with store management, ensuring sales targets and key performance indicators are met.
- Train new client advisors and facilitate ongoing development for existing team members.
- Foster a positive work environment that encourages teamwork, creativity, and collaboration.
- Deliver exceptional customer service and after-sales support to all visitors and clients.
- Engage passionately with clients, identifying their needs and anticipating future demands.
- Cultivate a robust client portfolio to ensure proactive and growing business activity.
- Drive performance to exceed individual sales and key performance indicators through entrepreneurial spirit.
- Create personalized, versatile, and timeless fashion silhouettes for clients, demonstrating a passion for fashion culture.
- Maintain transparent and authentic communication with clients, building unique relationships.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools effectively to optimize business opportunities.
- Proactively support internal and external teams, enhancing overall team spirit.
- Adhere to all company policies and operational procedures.
Qualifications
- Proven experience in delivering high-quality service focused on client expectations, preferably in fashion retail, customer service, or luxury hospitality.
- Strong leadership and management skills with the ability to motivate and inspire a team.
- Personal taste and passion for fashion culture, with an interest in creating personalized looks.
- Natural commercial mindset and entrepreneurial spirit.
- Open-mindedness and a desire to work in a company that values boldness and authenticity.
- Teamwork-oriented attitude to achieve common goals.
- Comfortable with tools and applications; quick to learn new technologies.
- Motivated to work in a fast-paced environment with multitasking and prioritization abilities.
- Proactive, enthusiastic, and problem-solving capabilities.
- Excellent written, verbal, and listening skills in English and the local language.
- Acceptance of change as an opportunity for growth and development.
Skills
Experience
Significant experience in high-end customer service roles, particularly within fashion retail or luxury sectors.
Benefits
The role offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion brand.
Culture
Saint Laurent is committed to fostering a diverse workforce, believing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the workplace. This diversity allows individuals to express their talents both individually and collectively, enhancing the brand's adaptability in a changing world. As an equal opportunity employer, Saint Laurent welcomes and considers applications from all qualified candidates, regardless of background.