Senior Client Advisor

Overview

Saint Laurent is an iconic Parisian maison renowned for its modern, pared-back aesthetic and influence on luxury prêt-à-porter. The house is part of the Kering group and operates globally across ready-to-wear, leather goods, shoes and accessories, combining heritage craftsmanship with contemporary creative direction.

Role & Responsibilities

• Lead and manage the client advisor team, setting performance standards and mentoring colleagues to meet individual and store sales targets.
• Train new hires and deliver ongoing development to elevate service standards and selling capabilities across the boutique.
• Deliver a personalized, sophisticated client experience at every touchpoint, including after-sales service and long-term client relationship building.
• Develop and maintain a proactive client portfolio through outreach, clienteling and appointment management to grow repeat business.
• Drive commercial performance by monitoring KPIs, converting opportunities and applying an entrepreneurial mindset to sales.
• Provide expert product knowledge and bespoke styling to create timeless, personalized looks for clients.
• Use available tools and systems to optimise business opportunities and accurately record client data and activity.
• Foster a collaborative, positive work environment that encourages teamwork, initiative and high standards of presentation.
• Support front- and back-of-house operations to ensure seamless customer journeys and adherence to company policies.

Qualifications

• Proven luxury retail or hospitality experience with a strong service orientation; experience in fashion & accessory retail preferred.
• Demonstrated leadership and team management skills with the ability to motivate and coach sales advisors.
• Track record of meeting and exceeding sales targets and managing client portfolios.
• Keen personal taste with a demonstrable passion for fashion and styling.
• Entrepreneurial mindset with commercial acumen and an ability to prioritise business objectives.
• Comfortable with digital tools and quick to adopt new retail technologies and CRM systems.
• Excellent verbal and written communication skills in English.
• Adaptable, proactive and resilient in a fast-paced boutique environment.

Skills

Experience

Preferable background in luxury fashion, accessories retail or high-end hospitality with a record of delivering high-touch service and achieving sales targets; previous supervisory or lead experience within a boutique environment is highly desirable.

Education

High school diploma or equivalent required; bachelor’s degree in fashion, business, retail management or a related field preferred.

Culture

Saint Laurent cultivates a refined, creative workplace grounded in Parisian heritage and contemporary minimalism. The brand values excellence, authenticity and audacity, and encourages collaboration, professional development and diversity of perspectives across its boutiques.