Senior Client Advisor

Overview

Saint Laurent, a distinguished brand under the Kering Group, is renowned for its pioneering approach to luxury prêt-à-porter since 1961. With a legacy of innovation and modernity, the brand continues to redefine the luxury fashion landscape under the creative direction of Anthony Vaccarello. As part of Kering, a global leader in luxury, Saint Laurent offers a dynamic and inclusive work environment that fosters creativity and excellence.

Role & Responsibilities

• Oversee the client advisor team in collaboration with store leadership to achieve sales targets and key performance indicators.
• Provide training and development for new and existing client advisors.
• Cultivate a positive work environment that promotes teamwork and creativity.
• Deliver exceptional client and after-sale service.
• Build and maintain strong client relationships, anticipating their needs and requests.
• Drive business growth through a proactive approach and entrepreneurial mindset.
• Create personalized and timeless fashion experiences for clients.
• Maintain a professional and authentic communication style with clients and colleagues.
• Utilize available tools to optimize business opportunities.
• Support front and back-of-house teams to enhance overall team performance.
• Adhere to company policies and operational procedures.

Qualifications

• Professional experience in high-quality service environments, such as fashion retail, customer service, or luxury hospitality.
• Strong leadership and management abilities.
• Passion for fashion culture and personalized styling.
• Entrepreneurial spirit and business acumen.
• Open-mindedness and appreciation for audacity and authenticity.
• Team-oriented attitude.
• Proficiency with tools and applications, with an aptitude for learning new technologies.
• Ability to thrive in a fast-paced environment with multitasking and prioritization skills.
• Proactive and enthusiastic problem-solving approach.
• Excellent communication skills in English and the local language.

Skills

Experience

Preferred experience in luxury fashion retail, customer service, or luxury hospitality.

Benefits

Saint Laurent offers a diverse and inclusive workplace, encouraging personal and professional growth. Employees are part of a dynamic team within a prestigious global luxury brand.

Culture

Saint Laurent values diversity in all forms, fostering a workplace where creativity and individuality are celebrated. The brand is committed to providing equal opportunities and encourages applications from all qualified candidates, regardless of background.