Senior Client Advisor

Overview

Saint Laurent, a distinguished brand under the Kering Group umbrella, has been a pioneer in luxury prêt-à-porter since its inception in 1961. Known for revolutionizing the fashion industry with its 'Rive Gauche' collection, Saint Laurent continues to lead the luxury sector with innovative designs and a commitment to excellence. The brand offers an array of products including ready-to-wear, accessories, and leather goods, all crafted with the highest standards of quality and sophistication.

Role & Responsibilities

• Oversee and lead the client advisor team, ensuring both individual and team sales targets are met.
• Train and develop new and existing client advisors to enhance their skills and performance.
• Foster a positive work environment that promotes teamwork, creativity, and collaboration.
• Deliver exceptional client and after-sale service, ensuring a memorable experience for all clients.
• Cultivate and maintain a strong client portfolio to drive business growth.
• Exceed sales and KPI goals through a business-minded and entrepreneurial approach.
• Create personalized and timeless fashion solutions for clients, showcasing a passion for fashion culture.
• Maintain transparency and authenticity in client interactions, building unique connections.
• Communicate professionally and authentically with clients and colleagues.
• Utilize available tools to optimize business opportunities.
• Support front and back-of-house teams to enhance overall team spirit.
• Adhere to company policies and operational procedures.

Qualifications

• Professional experience in high-quality service environments, preferably in fashion retail, customer service, or luxury hospitality.
• Strong leadership and management capabilities with the ability to inspire and motivate a team.
• A keen sense of personal style and a passion for fashion culture.
• Entrepreneurial spirit and business acumen.
• Open-mindedness and a desire to work in a company that values audacity and authenticity.
• Team-oriented mindset to achieve shared goals.
• Proficiency with tools and applications, and a quick learner of new technologies.
• Ability to thrive in a fast-paced environment, multitasking and prioritizing effectively.
• Proactive, enthusiastic, and solution-oriented attitude.
• Excellent communication skills in English and the local language.
• Willingness to embrace change as an opportunity for growth.

Skills

Experience

A minimum of 3-5 years of experience in luxury retail or a similar high-end service environment is preferred.

Benefits

Saint Laurent offers a competitive benefits package, including opportunities for professional growth and development within the Kering Group.

Culture

Saint Laurent fosters a diverse and inclusive workplace, encouraging creativity and individuality. The brand values diversity in all forms, believing it enriches the workplace and enhances the ability to adapt to a changing world. As an Equal Opportunity Employer, Saint Laurent welcomes applications from all qualified candidates, regardless of background.