Senior Client Advisor

Overview

Saint Laurent is a Parisian maison renowned for its modern, minimalist luxury ready-to-wear, leather goods and accessories. The house is part of the Kering luxury group and is recognized for its strong fashion identity, rigorous quality standards and client-focused retail network.

Role & Responsibilities

• Lead and manage the client advisor team, setting performance standards and ensuring individual and team sales targets and KPIs are met.
• Coach, onboard and develop client advisors through structured training, mentoring and ongoing performance feedback.
• Deliver exceptional client experiences and after-sales service, cultivating long-term relationships and a growing client portfolio.
• Proactively identify and convert business opportunities using boutique tools and systems to optimise sales and client retention.
• Model Maison standards in product styling and personal presentation, creating personalised, timeless looks for clients.
• Support front- and back-of-house operations, foster teamwork and sustain a positive, collaborative boutique environment.
• Uphold all company policies, brand image and operational procedures at all times.

Qualifications

• Demonstrated leadership experience in luxury retail, fashion, accessories or high-end hospitality with a proven track record of achieving sales targets.
• Strong commercial acumen and entrepreneurial mindset with experience building and managing a client portfolio.
• Excellent interpersonal, verbal and written communication skills in English.
• Passion for fashion and personal styling with refined taste and the ability to advise on curated looks.
• Adaptable, proactive and able to prioritise in a fast-paced, client-centric environment.
• Comfortable learning and using boutique tools and applications; proven ability to coach others on systems and processes.

Experience

Significant professional experience in luxury fashion, accessories retail or high-end hospitality with prior supervisory or team-leading responsibilities and a demonstrated history of exceeding sales and KPI targets.

Education

High school diploma or equivalent; further education or formal training in fashion, retail management or hospitality is desirable.

Culture

The boutique environment prizes discretion, sartorial excellence and a client-first mindset. The house fosters a fast-paced, creative workplace where teamwork, continuous learning and authentic client relationships are central, and diversity of background is actively valued.