Senior Client Advisor

Overview

Saint Laurent is an iconic French luxury fashion house known for its modern, audacious aesthetic and refined ready-to-wear, accessories and leather goods. As part of the Kering group, the brand operates global boutiques that emphasize craftsmanship, high-touch client service and a meticulous retail experience.

Role & Responsibilities

• Lead and manage the client advisor team to achieve individual and store sales targets and KPIs; lead by example through personal sales performance.
• Train and develop new and existing client advisors, delivering ongoing coaching, performance reviews and skills development.
• Deliver an elevated, personalized clienteling and after-sales experience that fosters long-term relationships and grows client portfolios.
• Drive commercial performance with an entrepreneurial mindset—proactively identify and convert business opportunities using available tools and CRM.
• Support front- and back-of-house operations to maintain store standards, team cohesion and adherence to company policies and operational procedures.

Qualifications

• Proven experience in luxury fashion & accessories retail, high-end customer service or luxury hospitality.
• Demonstrated leadership and people-management skills with the ability to motivate and inspire a retail team.
• Strong commercial acumen and a proactive, business-minded approach to client acquisition and retention.
• Excellent verbal and written communication skills in English.
• Comfortable using digital tools and retail applications; quick to learn new technologies.

Skills

Experience

Preferred background in luxury retail or luxury hospitality with experience supervising or mentoring sales advisors and demonstrating consistent personal sales achievement. Proven track record cultivating client portfolios and meeting or exceeding KPIs.

Education

High school diploma or equivalent; further education in retail, fashion or business is advantageous but not required.

Benefits

Medical, dental and vision insurance; short- and long-term disability; various paid time off programs; employee discount/perks; retirement plan with employer contributions; commission eligibility.

Culture

Saint Laurent boutiques cultivate a high‑standards, client-centric environment that values creativity, refinement and a strong commercial mindset. The brand promotes diversity and inclusion and encourages authenticity, continuous learning and collaborative teamwork.