Senior Client Advisor

Overview

Saint Laurent, a prestigious brand under the Kering Group umbrella, is renowned for its pioneering role in luxury prêt-à-porter since its inception in 1961. The brand continues to lead the luxury fashion industry with its innovative designs and commitment to excellence. As part of the Kering Group, Saint Laurent benefits from the conglomerate's extensive resources and global reach, fostering an environment of creativity and growth.

Role & Responsibilities

• Oversee the client advisor team in collaboration with store leadership to achieve sales and key performance indicators.
• Provide exceptional client and after-sales service, ensuring a memorable and sophisticated experience.
• Train and develop new and existing client advisors, fostering a culture of teamwork and collaboration.
• Cultivate and maintain a robust client portfolio to drive proactive business growth.
• Exceed individual sales and KPI goals through a business-minded and entrepreneurial approach.
• Create personalized and timeless fashion silhouettes for clients, demonstrating a passion for fashion culture.
• Communicate professionally and authentically with clients and colleagues.
• Utilize available tools to optimize business opportunities.
• Support front and back-of-house teams to enhance overall team spirit.
• Adhere to company policies and operational procedures.

Qualifications

• Professional experience in high-quality service environments such as fashion retail, luxury hospitality, or customer service.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Passion for fashion culture and creating personalized looks.
• Entrepreneurial spirit and business mindset.
• Open-mindedness and appreciation for audacity and authenticity.
• Team-centric attitude to achieve common goals.
• Proficiency with tools and applications, with a quick learning ability for new technologies.
• Ability to work in a fast-paced environment, multitask, and prioritize effectively.
• Proactive, enthusiastic, and problem-solving attitude.
• Excellent communication skills in English and the local language.

Skills

Experience

Professional experience in high-quality service environments such as fashion retail, luxury hospitality, or customer service is preferred.

Benefits

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contributions.

Culture

Saint Laurent is committed to fostering a diverse workforce, believing that diversity in all its forms enriches the workplace. The brand values audacity and authenticity, creating an environment where individuals can express their talents both individually and collectively. As an Equal Opportunity Employer, Saint Laurent welcomes and considers applications from all qualified candidates, regardless of their background.