Senior Client Advisor
Join Saint Laurent in Bal Harbour as a Senior Client Advisor. Lead the client advisor team, drive sales, and deliver exceptional service in a luxury fashion environment.
Overview
Saint Laurent, a distinguished name in luxury fashion, was established in 1961 and became a pioneer in prêt-à-porter with its revolutionary 'Rive Gauche' collection. As part of the Kering Group since 1999, the brand continues to lead the luxury sector under the creative direction of Anthony Vaccarello. Saint Laurent offers a diverse range of products including ready-to-wear for both men and women, footwear, handbags, and accessories, maintaining its status at the pinnacle of the luxury market.
Role & Responsibilities
- Oversee the client advisor team in collaboration with store leadership to achieve sales targets and key performance indicators.
- Provide training and development for new and existing client advisors.
- Foster a positive work environment that promotes teamwork, creativity, and collaboration.
- Deliver exceptional client and after-sale service.
- Cultivate and maintain a robust client portfolio to drive business growth.
- Exceed individual sales and KPI goals through a business-oriented and entrepreneurial approach.
- Create personalized and timeless fashion experiences for clients.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools to optimize business opportunities.
- Support front and back-of-house teams to enhance overall team spirit.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments such as fashion retail, customer service, or luxury hospitality.
- Strong leadership and management capabilities.
- Passion for fashion culture and personalized styling.
- Business mindset with an entrepreneurial spirit.
- Open-mindedness and appreciation for audacity and authenticity.
- Team-centric attitude to achieve common goals.
- Proficiency with technology and quick adaptability to new tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent communication skills in English and the local language.
Skills
Experience
Preferred experience in luxury fashion retail, customer service, or luxury hospitality environments.
Benefits
Saint Laurent offers a dynamic work environment with opportunities for professional growth and development within a leading luxury brand.
Culture
Saint Laurent values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The company is committed to creating an inclusive environment where all talents can express themselves individually and collectively.