EMEA Retail Excellence Director
Join Saint Laurent in Paris as the EMEA Retail Excellence Director, leading strategic retail initiatives across the EMEA region. Enhance customer experience and operational excellence in a luxury fashion setting.
Overview
Saint Laurent, a distinguished name in luxury fashion, was established in 1961 and pioneered the concept of luxury ready-to-wear with its 'Rive Gauche' line in 1966. This innovation marked a pivotal moment in fashion history, modernizing the industry and reshaping cultural norms. Acquired by Kering's luxury division in 1999, Saint Laurent continues to excel under the creative direction of Anthony Vaccarello since 2016, offering a wide range of luxury products including apparel, footwear, accessories, and eyewear.
Role & Responsibilities
- Lead the global retail excellence strategy to enhance retail capabilities and drive operational excellence across the EMEA retail network.
- Ensure consistent implementation of store operations guidelines to elevate customer experience.
- Leverage retail performance intelligence for strategic business growth.
- Oversee teams in Retail Analysis, Retail Operations, and Retail Training within the EMEA office.
- Develop and standardize operational guidelines for store excellence.
- Champion customer experience best practices and systems.
- Drive alignment between commercial objectives and operational execution.
- Lead continuous improvement initiatives in collaboration with regional teams.
- Oversee the EMEA retail training function to foster a culture of learning and performance.
- Lead retail performance team to deliver data-driven insights and embed a culture of continuous performance dialogue.
Qualifications
- 10–12 years of experience in Retail Excellence or related functions within luxury or premium retail.
- Strong cultural awareness and ability to work in a global environment.
- Proven track record in leading multi-market retail excellence initiatives.
Skills
Experience
10–12 years in Retail Excellence or related functions within luxury or premium retail.
Benefits
Saint Laurent is committed to creating a diverse workforce. The company values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation, as it enriches the workplace and enhances adaptability in a changing world.
Culture
Saint Laurent fosters an inclusive and dynamic work environment where diversity is celebrated. The company encourages the expression of individual talents and collective collaboration, contributing to a vibrant and adaptive workplace culture.