Department Manager

Location LondonEnglandUK
Type Other
Seniority Manager
Posted Mar 17, 2026
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Saint Laurent in London (Harrods) seeks a Department Manager to lead a luxury retail team, drive KPIs and cultivate Top Client relationships.

Overview

Saint Laurent is a preeminent French luxury fashion house known for modern, elevated ready-to-wear, accessories and leather goods. As part of the Kering group, the house combines strong heritage craftsmanship with a contemporary creative vision and operates flagship boutiques and concessions in major global luxury destinations.

Role & Responsibilities

  • Lead daily operations of the department to achieve quantitative sales targets and qualitative brand standards, reporting to the Store Director.
  • Drive KPI performance through regular analysis of department results and implementation of action plans in coordination with HQ and store leadership.
  • Supervise and coach the sales team, delivering briefings, one-to-ones and individual development plans to elevate product knowledge and selling skills.
  • Ensure exceptional client service at all times, personally managing delicate product- or client-related situations and cultivating loyalty among Top Clients and VICs.
  • Maintain compliance with Company Policies and Operational Procedures and act as a visible brand ambassador across store activities.
  • Develop local and international client networks and participate in innovative projects to strengthen the department’s commercial positioning.

Qualifications

  • Minimum 3–4 years’ significant experience in luxury goods sales or high-end retail.
  • Demonstrated management experience with ability to deliver results via coaching, feedback and team development.
  • Extensive product sensitivity and category-specific product knowledge.
  • Strong commercial acumen with experience monitoring and improving KPI performance.
  • Excellent interpersonal skills, client-orientation and a service-driven mindset.

Skills

Team leadership and coaching KPI analysis and performance management Clienteling and VIP relationship management Product knowledge and merchandising Excellent communication and interpersonal skills Organisational skills and attention to detail Ability to execute HQ-driven action plans at store level

Experience

At least 3–4 years of significant experience selling luxury goods or working in high-end retail, with proven supervisory or managerial responsibility and a record of achieving sales targets through team development.

Education

Secondary education completed; higher education in business, retail management, fashion or a related discipline preferred.

Culture

Saint Laurent fosters a performance-driven, client-centric environment that balances artisanal luxury with contemporary creativity. As part of the Kering group, the brand expects exacting standards, professional development through coaching, and a collaborative approach across store and corporate teams.