Customer Service Specialist
Join Saint Laurent in Paris as a Customer Service Specialist. This role involves managing supply chain operations and ensuring high client satisfaction. Apply now to be part of a leading luxury fashion brand.
Overview
Saint Laurent, a prestigious brand under the Kering Group, has been a trailblazer in the luxury fashion industry since its inception in 1961. Known for pioneering the concept of luxury ready-to-wear with its iconic 'Rive Gauche' line in 1966, Saint Laurent continues to set the benchmark for modern fashion under the creative direction of Anthony Vaccarello. The brand's offerings encompass a wide range of luxury products including women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Manage showroom orders, restocks, and special orders, ensuring seamless product dispatch in collaboration with the Customer Service Order Entry team.
- Verify data accuracy before sending official order confirmations and provide instructions to wholesale clients regarding L/C openings, guarantees, and payment plans.
- Update and record payment terms modifications prior to shipment as per Credit Collection Dept. Manager's requests and wholesale client approvals.
- Offer available merchandise to wholesale clients for prepayment or shipment, and manage the release of goods, payment verification, order entry, shipment initiation, and communication with Billing and Shipping/Export departments.
- Analyze, execute, and monitor open orders and shipments for wholesale clients.
- Oversee the returns process, from return authorization issuance to credit note issuance for wholesale clients.
- Prepare regular reports on order status for stores, wholesale clients, and various departments including Commercial, Billing, Shipping, Finance, Logistics, Distribution, and Merchandising.
- Ensure all interactions are handled with precision, quality, and speed to exceed client expectations, anticipating needs and deploying support solutions.
Qualifications
- Proven experience in customer service or sales administration within the luxury fashion industry.
- Familiarity with logistics and supply chain processes.
Skills
Experience
A minimum of 3 years of experience in a similar role within the luxury fashion sector is required.
Education
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
Benefits
Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
Saint Laurent fosters a dynamic and inclusive work environment that encourages innovation and collaboration. As part of the Kering Group, the brand is committed to sustainability and empowering its employees to contribute to a more sustainable future.