Customer Service Specialist
Join Saint Laurent in Paris as a Customer Service Specialist, ensuring exceptional service within the luxury fashion industry. Part of Kering Group, this role involves managing supply chain operations for high client satisfaction.
Overview
Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the launch of the 'Rive Gauche' line in 1966, symbolizing youth and freedom. This pivotal change marked a significant step in modernizing fashion and revolutionized the socio-cultural landscape. Acquired by Kering's luxury division in 1999, Yves Saint Laurent, under the creative direction of Anthony Vaccarello since April 2016, continues to be a leader in the luxury sector. Today, Saint Laurent's collections encompass women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Manage showroom orders, restocks, and special orders, ensuring timely product dispatch in collaboration with the Customer Service Order Entry team.
- Verify data accuracy before sending official Order Confirmations and provide clients with instructions regarding L/C openings, guarantees, and payment plans.
- Update and record payment terms modifications prior to shipment as per Credit Collection Dept. Manager's requests and client approvals.
- Offer available merchandise to wholesale clients for prepayment and/or shipment, ensuring payment verification and coordinating with Billing and Shipping/Export departments.
- Analyze, execute, and monitor open orders and shipments for wholesale clients.
- Oversee the return process logistics for wholesale clients from return authorization issuance to credit note issuance.
- Conduct regular reporting on order status to stores, wholesale clients, and various departments including Commercial, Billing, Shipping, Finance, Logistics, Distribution, and Merchandising.
- Ensure all interactions are managed with precision, quality, and speed to exceed client expectations, anticipating needs and deploying support solutions.
Qualifications
- Proven experience in customer service or sales administration within the luxury fashion industry.
- Strong understanding of supply chain and logistics processes.
Skills
Experience
A minimum of 3 years of experience in customer service or a related field within the luxury fashion industry is required.
Education
Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.
Benefits
Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Saint Laurent, as part of the Kering Group, fosters a dynamic and innovative workplace culture that values creativity, collaboration, and excellence. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and modernity.