Client Relations Advisor

Overview

Saint Laurent is an iconic Parisian maison within the Kering luxury group, renowned for its modern, minimalist aesthetic and its leadership in luxury ready-to-wear, leather goods and accessories. As an employer it operates at the highest standards of retail excellence, emphasising refined client service, product expertise and a couture-informed approach to merchandising and presentation.

Role & Responsibilities

• Deliver exceptional in-store client experiences and after-sales service, ensuring each interaction is memorable and aligned with brand standards.
• Develop and maintain a proactive client portfolio, reconnecting with clients and anticipating future needs to drive repeat business.
• Achieve and exceed individual sales targets and KPIs through a commercial, entrepreneurial mindset.
• Create personalised, versatile styling solutions that reflect the brand’s aesthetic and the client’s preferences.
• Use available retail tools and systems to optimise business opportunities and accurately record client interactions.
• Support front- and back-of-house teams to foster collective achievement and a positive team spirit.
• Adhere strictly to company policies, operational procedures and visual standards.

Qualifications

• Professional experience preferred in fashion & accessory retail, luxury hospitality or high-level customer service.
• Demonstrable personal taste and passion for fashion with the ability to create personalised looks.
• Commercial acumen and an entrepreneurial approach to sales.
• Strong team orientation with a collaborative attitude toward shared goals.
• Comfortable adopting retail tools and applications and learning new technologies quickly.
• Capacity to perform in a fast-paced environment, multitask and prioritise effectively.
• Fluent English with excellent written, verbal and listening skills.

Skills

Experience

Preferred prior experience in luxury fashion or accessory retail, customer service, or luxury hospitality with a track record of delivering high-quality, client-focused service and meeting sales targets.

Education

High school diploma or equivalent required; tertiary qualification in fashion, retail, business or hospitality is advantageous.

Culture

The house cultivates a disciplined yet creative environment where craftsmanship, discretion and contemporary elegance are paramount. Colleagues are expected to combine commercial rigour with refined client care, while contributing to a collaborative team culture rooted in authenticity and audacity.