Client Advisor
Join Saint Laurent in Rome, Italy as a Client Advisor. Contribute to store sales, provide exceptional client service, and uphold the brand's luxury standards.
Overview
Saint Laurent, a distinguished name in the fashion industry, was established in 1961 and became a pioneer in luxury prêt-à-porter with its revolutionary 'Rive Gauche' collection in 1966. As part of the Kering Group since 1999, Saint Laurent continues to lead the luxury fashion world under the creative direction of Anthony Vaccarello. The brand offers a comprehensive range of products including ready-to-wear, shoes, handbags, and accessories, maintaining its status at the pinnacle of luxury fashion.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Demonstrate passion in connecting with clients, identifying their needs, and anticipating future requests.
- Cultivate a strong client portfolio to ensure proactive and growing business.
- Exceed individual sales and KPI goals through a business-oriented and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion silhouettes for clients.
- Maintain a transparent and genuine attitude with clients to foster unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools to optimize business opportunities.
- Support front and back-of-house teams to enhance team spirit.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service, preferably in fashion retail, customer service, or luxury hospitality.
- Personal taste and passion for fashion culture, with an ability to create personalized looks.
- Natural business mindset and entrepreneurial spirit.
- Open-mindedness and appreciation for audacity and authenticity.
- Strong team spirit to achieve common goals.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Motivation to work in a fast-paced environment, with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent communication skills in English and the local language.
- Willingness to embrace change as an opportunity for growth.
Skills
Experience
Preferred experience in providing high-quality service in fashion retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic and inclusive work environment, fostering diversity in all its forms and providing opportunities for personal and professional growth.
Culture
Saint Laurent values diversity, audacity, and authenticity, creating a workplace where individuals can express their talents and adapt to a changing world. As part of the Kering Group, the company is committed to building a diverse workforce and welcomes applications from all qualified candidates.