Client Advisor
Join Saint Laurent in Rome as a Client Advisor, contributing to store sales and delivering exceptional client experiences. A part of the Kering Group, Saint Laurent offers a dynamic and diverse work environment.
Overview
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter with its 1966 'Rive Gauche' collection, a move that revolutionized the fashion industry by blending youthfulness with freedom. Acquired by the Kering Group in 1999, Saint Laurent continues to be a vanguard in the luxury sector under the creative direction of Anthony Vaccarello since 2016. The brand offers a comprehensive range of women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear, maintaining its position at the pinnacle of the luxury fashion world.
Role & Responsibilities
- Provide exceptional client and after-sales service to all visitors and clients.
- Demonstrate passion in connecting and reconnecting with clients, focusing on their needs and anticipating future requests.
- Cultivate a robust client portfolio to ensure proactive and growing business.
- Exceed individual sales and KPI goals through a business mindset and entrepreneurial approach.
- Create personalized, versatile, and timeless silhouettes for clients, showcasing a passion for fashion culture.
- Maintain a transparent and genuine attitude with clients, fostering unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools effectively to optimize business opportunities.
- Support front and back-of-house teams, enhancing overall team spirit.
- Adhere to all company policies and operational procedures.
Qualifications
- Preferred experience in high-quality service roles focused on client expectations, such as fashion and accessory retail, customer service, or luxury hospitality.
- Personal taste and passion for fashion culture, with an interest in creating personalized looks.
- Natural business mindset and entrepreneurial spirit.
- Open-mindedness and appreciation for a company valuing audacity and authenticity.
- Strong team spirit to achieve common goals.
- Comfortable with using tools and applications, and quick to learn new technologies.
- Motivation to work in a fast-paced environment, with the ability to multitask and prioritize.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Ability to embrace change as an opportunity for growth and development.
Skills
Experience
Preferred experience in high-quality service roles focused on client expectations, such as fashion and accessory retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment that values diversity in all its forms, providing opportunities for individual and collective talent expression and fostering adaptability in a changing world.
Culture
Saint Laurent, part of the Kering Group, is committed to building a diverse workforce. The company believes that diversity enriches the workplace, offering opportunities for talent expression and fostering adaptability in a changing world. As an Equal Opportunity Employer, Saint Laurent welcomes applications from all qualified candidates.