Client Advisor

Overview

Saint Laurent is an iconic Parisian luxury maison renowned for modern, provocative couture and prêt-à-porter. The house is part of the Kering luxury group and operates globally across ready-to-wear, leather goods, shoes and accessories, combining rigorous craftsmanship with a contemporary aesthetic.

Role & Responsibilities

• Deliver exceptional, personalised client service across the entire customer journey including after-sales follow-up.
• Build and maintain a robust client portfolio, proactively cultivating long-term relationships and repeat business.
• Achieve and exceed individual sales targets and store KPIs through a business-minded, entrepreneurial approach.
• Offer tailored styling and product advice to craft versatile, timeless looks that reflect the House aesthetic.
• Use available retail tools and systems to identify and convert business opportunities effectively.
• Collaborate proactively with front- and back-of-house teams to support store operations and foster team performance.
• Adhere strictly to company policies, visual and service standards, and operational procedures.

Qualifications

• Proven ability to deliver high-quality service in client-facing roles; experience in fashion, accessories retail, customer service or luxury hospitality preferred.
• Strong commercial orientation with an entrepreneurial spirit and results-driven mentality.
• Excellent verbal, written and listening skills in English; proficiency in the local language is required; additional languages are a plus.
• Comfortable using retail applications and digital tools; quick to adapt to new technology.
• Demonstrable team spirit, adaptability, and capacity to perform in a fast-paced, multitasking environment.
• Proactive, solution-focused attitude with a genuine passion for fashion and client experience.

Skills

Experience

Preferred experience in customer-facing roles within luxury retail, fashion & accessories, customer service or luxury hospitality; experience building client portfolios and meeting sales targets is advantageous.

Education

High school diploma or equivalent; vocational training or tertiary studies in fashion, retail, or a related discipline is a plus.

Benefits

medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions

Culture

The House promotes a high‑performance, creative retail environment with exacting standards of craftsmanship and service. Saint Laurent emphasises inclusivity and diversity, seeking to build teams from varied backgrounds and encouraging individual expression and professional growth.