Client Advisor

Overview

Saint Laurent is an iconic Parisian maison known for its modern, fashion-forward luxury ready-to-wear and accessories. Part of the Kering group, the house operates a global network of boutiques offering high-end apparel, leather goods, shoes and accessories and is recognised for a rigorous creative vision and elevated client service standards.

Role & Responsibilities

• Deliver exceptional in-store customer service and after-sales care to all clients and visitors, ensuring a memorable and sophisticated luxury experience.
• Develop and maintain strong client relationships and a proactive client portfolio through targeted clienteling and follow-up.
• Identify client needs, anticipate future requests and provide personalised styling and product recommendations that reflect the house’s aesthetic.
• Drive sales performance to exceed individual targets and KPIs through a commercial, entrepreneurial approach.
• Create tailored, versatile and timeless looks for clients and demonstrate deep knowledge of fashion culture and product assortments.
• Communicate transparently and professionally with clients and colleagues, fostering trust and long-term loyalty.
• Use available tools and systems to optimise commercial opportunities and maintain accurate client records.
• Collaborate proactively with internal and external teams to support store operations and the overall team’s success.
• Adhere to company policies, brand image standards and operational procedures at all times.

Qualifications

• Proven experience delivering high-quality service in a client-facing role (luxury retail, fashion accessories, hospitality or high-end customer service).
• Strong passion for fashion and the ability to create personalised looks for clients.
• Commercial mindset with an entrepreneurial drive to generate and grow business.
• Excellent interpersonal skills and a collaborative team orientation to achieve common goals.
• Comfortable using digital tools and retail applications; adaptable to new technologies.
• Able to work in a fast-paced environment, manage multiple priorities and remain creative under pressure.
• Proactive problem-solver with strong initiative and a solution-focused approach.
• Excellent written and verbal communication skills in English and the local language; additional languages are an asset.

Skills

Experience

Previous experience in luxury retail or high-end hospitality with direct customer interaction is required; prior exposure to fashion and accessories sales is preferred.

Culture

Saint Laurent cultivates a high-expectation, fashion-centric workplace where creativity, craftsmanship and impeccable client service are paramount. The brand values diversity and inclusion, encouraging candidates of all backgrounds and cultures to apply and grow within a collaborative, fast-moving retail environment.