Client Advisor

Overview

Saint Laurent, a distinguished name in luxury fashion, was founded in 1961 and is renowned for pioneering the concept of luxury ready-to-wear with its iconic 1966 "Rive Gauche" collection. As part of the Kering Group since 1999, Saint Laurent continues to set the standard in the luxury fashion industry under the creative direction of Anthony Vaccarello. The brand offers an extensive range of products including women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

Role & Responsibilities

• Provide exceptional customer service and after-sales support to all visitors and clients.
• Demonstrate passion by engaging with clients, placing them at the center, identifying their needs, and anticipating future requests.
• Cultivate a robust client portfolio to ensure proactive and growing business activities.
• Drive performance to exceed individual sales and key performance indicators through an entrepreneurial spirit and approach.
• Create personalized, versatile, and timeless silhouettes for clients and exhibit a passion for fashion culture.
• Maintain a transparent and authentic attitude with clients to forge unique connections.
• Communicate professionally and sincerely with clients and colleagues.
• Utilize all available tools effectively to optimize business opportunities.
• Proactively support and collaborate with internal and external teams, contributing to overall team spirit.
• Adhere to all company policies and operational procedures.

Qualifications

• Experience in providing high-quality service in a client-facing role, such as fashion retail, customer service, or luxury hospitality.
• Passion for fashion culture and creating personalized looks.
• Commercial mindset and entrepreneurial spirit.
• Strong team spirit to achieve common goals.
• Comfortable with tools and applications, quickly adapting to new technologies.
• Motivated to work in a fast-paced environment, capable of multitasking and prioritizing; open-minded and driven by creativity.
• Proactive, passionate, and problem-solving capabilities.
• Excellent written, verbal, and listening skills in English and the local language, with additional languages preferred.
• Embrace change as an opportunity for growth and development.

Skills

Experience

Experience in high-quality service in a client-facing role, preferably in fashion retail, customer service, or luxury hospitality.

Benefits

Saint Laurent is committed to fostering a diverse workforce, offering opportunities for individuals to express their talents both individually and collectively, enhancing adaptability in a changing world.

Culture

Saint Laurent values diversity in all its forms, believing it enriches the workplace and enhances the ability to adapt to a changing world. The company promotes an inclusive environment where all qualified applicants are considered, regardless of background.