Client Advisor
Join Saint Laurent in Milan as a Client Advisor, contributing to luxury fashion sales and client service excellence. Part of the Kering Group, Saint Laurent offers a dynamic and inclusive work environment.
Overview
Saint Laurent, a distinguished brand within the Kering Group, is renowned for its pioneering role in the luxury fashion industry. Since its inception in 1961, the brand has been at the forefront of fashion innovation, introducing the concept of luxury prêt-à-porter. Under the creative direction of Anthony Vaccarello, Saint Laurent continues to uphold its legacy of sophistication and modernity, offering a wide array of collections including ready-to-wear, shoes, handbags, and accessories.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Foster meaningful connections with clients, placing them at the forefront and anticipating their needs.
- Develop and maintain a strong client portfolio to ensure business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized and timeless fashion silhouettes for clients, showcasing a passion for fashion culture.
- Maintain transparency and authenticity in client interactions, fostering unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools effectively to optimize business opportunities.
- Support both front and back-of-house teams to enhance team spirit and achievements.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments, preferably in fashion retail, customer service, or luxury hospitality.
- Strong personal taste and passion for fashion culture with the ability to create personalized looks.
- Natural business acumen and entrepreneurial spirit.
- Open-mindedness and appreciation for a company that values audacity and authenticity.
- Strong team spirit and commitment to achieving common goals.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Motivation to thrive in a fast-paced environment, with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Ability to embrace change as an opportunity for growth and development.
Skills
Experience
Preferred experience in high-quality service environments such as fashion retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment with opportunities for personal and professional growth within the luxury fashion industry.
Culture
Saint Laurent fosters a diverse and inclusive workplace, valuing audacity, authenticity, and innovation. The brand encourages individual and collective talent expression, adapting to the evolving world while maintaining its prestigious legacy.