Client Advisor
Join Saint Laurent in Milan as a Client Advisor, where luxury fashion meets exceptional client service. Be part of the Kering Group's prestigious brand, renowned for its innovative spirit and commitment to diversity.
Overview
Saint Laurent, a distinguished brand under the Kering Group, has been a trailblazer in the luxury fashion industry since its inception in 1961. Renowned for pioneering the luxury prêt-à-porter movement, the brand continues to set benchmarks in fashion under the creative leadership of Anthony Vaccarello. As part of Kering, a global luxury group, Saint Laurent benefits from a robust support system that champions innovation, creativity, and sustainability.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Engage passionately with clients, placing them at the forefront, identifying their needs, and anticipating future requests.
- Develop and maintain a strong client portfolio to ensure proactive and sustained business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion silhouettes for clients, showcasing a deep passion for fashion culture.
- Foster genuine and transparent relationships with clients, establishing unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize all available tools effectively to optimize business opportunities.
- Support front and back-of-house teams proactively, enhancing team spirit.
- Adhere to all company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments such as fashion and accessory retail, customer service, or luxury hospitality.
- Demonstrated personal taste and passion for fashion culture, with an ability to create personalized looks.
- Natural business acumen and entrepreneurial spirit.
- Open-mindedness and appreciation for a company that values audacity and authenticity.
- Strong team spirit and collaborative mindset.
- Proficiency with tools and applications, with a quick adaptability to new technologies.
- Motivation to work in a fast-paced environment with multitasking and prioritization capabilities.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Embrace change as an opportunity for growth and development.
Skills
Experience
Preferred experience in luxury fashion retail, customer service, or luxury hospitality environments.
Benefits
Saint Laurent offers a dynamic work environment that fosters personal and professional growth, with opportunities to work alongside industry leaders and access to exclusive brand experiences.
Culture
Saint Laurent is committed to fostering a diverse and inclusive workplace that celebrates individuality and creativity. The brand values audacity, authenticity, and a collaborative spirit, encouraging employees to express their talents and adapt to the ever-evolving luxury fashion landscape.