Yves Saint Laurent Client Advisor

Overview

Saint Laurent is an iconic French maison known for its modern, often edgy approach to luxury fashion. Part of the Kering group, the house maintains a rigorous focus on craftsmanship, couture heritage and contemporary prêt‑à‑porter while operating a global network of flagship boutiques and selective wholesale partners.

Role & Responsibilities

• Deliver exceptional client and after‑sales service, ensuring each interaction reflects the Maison’s standards and image.
• Build and nurture a proactive client portfolio through regular contact, personalized follow‑up and relationship cultivation.
• Drive individual sales performance and contribute to store KPIs with an entrepreneurial, business‑minded approach.
• Create personalized, versatile and timeless looks for clients, demonstrating a refined knowledge of product and fashion culture.
• Use available digital and CRM tools to identify and optimise commercial opportunities and keep accurate client records.
• Support front‑ and back‑of‑house operations to maintain high service levels and a collaborative team environment.
• Communicate professionally and authentically with clients and colleagues, adhering to all company policies and operational procedures.

Qualifications

• Proven experience in delivering high‑quality client service in fashion & accessory retail, luxury hospitality or customer service environments is preferred.
• Demonstrable personal taste and a genuine passion for fashion and styling.
• Commercial acumen with an entrepreneurial mindset and a results‑driven attitude.
• Strong team orientation and the ability to contribute to a high‑performing retail environment.
• Comfortable using digital tools and retail applications; quick to learn new technologies.
• Professional communication skills, both verbal and written, in English.

Skills

Experience

Prior professional experience in luxury retail, fashion & accessories, or luxury hospitality is preferred; evidence of clienteling, portfolio growth and consistent sales attainment is valued.

Education

High school diploma or equivalent; vocational training or a degree in fashion, retail management or a related discipline is advantageous but not mandatory.

Culture

Saint Laurent fosters a high‑energy, creative environment that values audacity, authenticity and sartorial excellence. As a Kering maison, it combines rigorous standards of craftsmanship with a commercial focus, encouraging employees to deliver exceptional client experiences while embracing change and professional development.