Client Advisor
Saint Laurent is hiring a Client Advisor in London (Harrods). Deliver exceptional luxury client service and drive sales for the Maison.
Overview
Saint Laurent is a Parisian luxury fashion house known for its modern, couture-informed ready-to-wear and accessories. Part of the Kering group, the Maison emphasizes refined tailoring, a strong fashion identity and a client-first retail experience across flagship stores and department store locations worldwide.
Role & Responsibilities
- Deliver a refined, memorable in-store client experience and best-in-class after-sales service to all visitors and customers.
- Build and maintain a proactive client portfolio through targeted outreach, follow-up and relationship management.
- Achieve and exceed individual sales targets and KPIs by adopting a commercial, entrepreneurial approach to selling.
- Create personalized, versatile styling solutions that reflect the brand’s aesthetic and meet client needs.
- Use available sales and clienteling tools to capture opportunities and optimise business performance.
- Collaborate with front- and back-of-house teams to support store operations and foster a cohesive team spirit.
- Adhere to company policies, visual merchandising and operational procedures at all times.
Qualifications
- Professional experience in high-end fashion or accessories retail, customer service or luxury hospitality.
- Demonstrable passion for fashion and an ability to create personalized looks and styling proposals.
- Commercial mindset with an entrepreneurial attitude toward sales and client development.
- Strong team orientation with the ability to support colleagues and contribute to shared goals.
- Comfortable using digital tools and clienteling applications; quick to learn new technologies.
Skills
Experience
Previous professional experience in luxury retail, high-end fashion, accessories or luxury hospitality with a proven track record of delivering exceptional client service and contributing to sales performance.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or customer service is advantageous.
Culture
Saint Laurent cultivates a disciplined, fashion-forward environment where creativity and savoir-faire meet commercial rigour. The Maison values authenticity, audacity and meticulous client service, offering a fast-paced retail culture that rewards style sensibility and commercial excellence. As part of Kering, it sits within a network of luxury maisons that emphasise craftsmanship and brand heritage.