Client Advisor
Join Saint Laurent in London as a Client Advisor. This role involves providing exceptional client service and contributing to the store's sales and key performance indicators. Located in the iconic Harrods, this position is part of the esteemed Kering Group.
Overview
Saint Laurent, a revered name in the luxury fashion industry, was established in 1961 and became a pioneer in ready-to-wear luxury fashion with its iconic 'Rive Gauche' collection. As part of the esteemed Kering Group since 1999, Saint Laurent continues to lead the fashion world under the creative direction of Anthony Vaccarello. The brand is renowned for its sophisticated and avant-garde collections, including women's and men's ready-to-wear, shoes, handbags, and accessories.
Role & Responsibilities
- Provide exceptional client and after-sales service to all visitors and clients.
- Engage passionately with clients, identifying their needs and anticipating future requests.
- Cultivate a robust client portfolio to ensure proactive business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion looks for clients.
- Foster genuine connections with clients through transparent communication.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools to optimize business opportunities.
- Support front and back-of-house teams to enhance team spirit.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments, such as fashion retail, customer service, or luxury hospitality.
- Passion for fashion culture and personal styling.
- Business mindset and entrepreneurial spirit.
- Open-mindedness and appreciation for audacity and authenticity.
- Strong team spirit and collaborative attitude.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Ability to thrive in a fast-paced environment, multitask, and prioritize effectively.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent communication skills in English and the local language.
- Adaptability to change as an opportunity for growth.
Skills
Experience
Preferred experience in fashion and accessory retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment that values diversity and inclusivity, providing opportunities for personal and professional growth.
Culture
Saint Laurent is committed to fostering a diverse and inclusive workplace, encouraging creativity and individuality. The brand values diversity in all forms, believing it enriches the workplace and enhances the ability to adapt to a changing world.