Client Advisor

Overview

Saint Laurent is an iconic Parisian luxury house renowned for its modern, sophisticated aesthetic and refined ready-to-wear, leather goods and accessories. The brand operates globally within the Kering Group and is recognised for its couture heritage, minimalist elegance and a signature rock‑inflected sensibility. As an employer, Saint Laurent expects exacting standards of service, creativity and professionalism from its retail teams.

Role & Responsibilities

• Deliver exceptional client and after‑sales service to all visitors and customers, ensuring memorable and personalised experiences.
• Proactively build and maintain a robust client portfolio through consistent clienteling, follow‑up and relationship development.
• Identify client needs, anticipate future requests and create personalised silhouettes and styling suggestions.
• Drive individual sales and KPIs through a business‑minded, entrepreneurial approach to selling.
• Use available digital tools and sales applications effectively to optimise business opportunities and client outreach.
• Communicate professionally and authentically with clients and colleagues, maintaining the Maison’s image and standards.
• Support front‑ and back‑of‑house teams to enhance store performance and team spirit.
• Adhere strictly to company policies, operational procedures and visual merchandising standards.

Qualifications

• Previous professional experience preferred in luxury fashion/accessory retail, hospitality or high‑end customer service.
• Strong commercial awareness with a demonstrable business or entrepreneurial mindset.
• Personal passion for fashion, styling and the ability to create tailored client looks.
• Excellent verbal, listening and written communication skills in English or local languages.
• Comfortable with digital tools and quick to learn new applications.
• Proactive, enthusiastic and solution‑oriented attitude with the ability to multitask and prioritise in a fast‑paced environment.
• Collaborative team player with strong interpersonal skills and a commitment to shared goals.

Skills

Experience

Preferred experience in luxury retail, fashion accessories or high‑end hospitality/customer service, with a record of delivering personalised service and meeting sales targets.

Culture

Saint Laurent cultivates a highly creative, fashion‑forward environment that values craftsmanship, authenticity and contemporary Parisian elegance. Retail teams operate in a fast‑paced, client‑centric setting where professionalism, discretion and a strong sense of style are essential. The house emphasises diversity and inclusion and expects staff to represent its aesthetic and service standards with confidence.