Client Advisor
Join Saint Laurent in Gallarate, Italy, as a Client Advisor. Contribute to the luxury fashion brand's success by delivering exceptional client service and achieving sales goals.
Overview
Saint Laurent, a prestigious brand under the Kering Group, is renowned for its pioneering spirit in the luxury fashion industry. Established in 1961, the brand revolutionized fashion by introducing luxury prêt-à-porter with its 'Rive Gauche' collection in 1966. Today, under the creative leadership of Anthony Vaccarello, Saint Laurent remains a symbol of elegance and innovation, offering a wide range of luxury products including ready-to-wear, accessories, and leather goods.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Engage passionately with clients, focusing on their needs and anticipating future requests.
- Develop and maintain a strong client portfolio to drive proactive business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion silhouettes for clients.
- Maintain transparency and authenticity in client interactions, fostering unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools to optimize business opportunities.
- Support front and back-of-house teams to enhance team spirit and achievements.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments such as fashion retail, luxury hospitality, or customer service.
- Personal taste and passion for fashion culture with an ability to create personalized looks.
- Business mindset and entrepreneurial spirit.
- Open-mindedness and alignment with company values of audacity and authenticity.
- Strong team spirit to achieve common goals.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Motivation to work in a fast-paced environment with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Ability to embrace change as a growth opportunity.
Skills
Experience
Preferred experience in fashion and accessory retail, luxury hospitality, or customer service, focusing on high-quality client service.
Benefits
Saint Laurent offers a dynamic work environment that values diversity and inclusivity, providing opportunities for personal and professional growth within a leading luxury fashion house.
Culture
Saint Laurent fosters a culture of innovation and creativity, valuing diversity in all its forms. The brand encourages an environment where employees can express their talents individually and collectively, adapting to a changing world with audacity and authenticity.