Client Advisor
Join Saint Laurent in Gallarate, Italy, as a Client Advisor. Contribute to store sales and provide exceptional client experiences in a dynamic luxury fashion environment.
Overview
Saint Laurent, a revered name in the luxury fashion industry, was established in 1961 and is renowned for pioneering the luxury prêt-à-porter concept with its 'Rive Gauche' collection. As a part of the esteemed Kering Group since 1999, Saint Laurent continues to be at the forefront of the fashion world under the creative leadership of Anthony Vaccarello. The brand offers a diverse range of products including women's and men's ready-to-wear, shoes, handbags, and accessories, maintaining its legacy of innovation and elegance.
Role & Responsibilities
- Deliver exceptional client and after-sales service to all visitors and clients.
- Engage passionately with clients to understand and anticipate their needs, fostering strong relationships.
- Develop and maintain a robust client portfolio to drive business growth.
- Exceed individual sales and KPI targets through a business-oriented and entrepreneurial approach.
- Create personalized and timeless fashion silhouettes for clients, showcasing a passion for fashion culture.
- Maintain transparency and authenticity in client interactions to build unique connections.
- Communicate professionally and authentically with clients and colleagues.
- Utilize available tools effectively to maximize business opportunities.
- Support front and back-of-house teams to enhance overall team spirit.
- Adhere to company policies and operational procedures.
Qualifications
- Professional experience in high-quality service environments such as fashion retail, customer service, or luxury hospitality is preferred.
- Demonstrated personal taste and passion for fashion culture with the ability to create personalized looks.
- Possess a natural business mindset and entrepreneurial spirit.
- Open-mindedness and alignment with company values of audacity and authenticity.
- Strong team spirit and collaborative approach to achieving common goals.
- Proficiency with tools and applications, with an aptitude for learning new technologies quickly.
- Motivation to thrive in a fast-paced environment with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Adaptability to change and a growth-oriented mindset.
Skills
Experience
Preferred experience in high-quality service environments such as fashion retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment that values diversity and inclusivity, providing opportunities for personal and professional growth.
Culture
Saint Laurent, as part of the Kering Group, fosters a culture of creativity, innovation, and inclusivity. The company embraces diversity in all its forms, believing it enriches the workplace and enhances the ability to adapt to a changing world. Employees are encouraged to express their talents individually and collectively, contributing to a vibrant and dynamic work environment.