Client Advisor

Overview

Saint Laurent, a venerable name in luxury fashion, was established in 1961 and has been at the forefront of modernizing fashion with its iconic 'Rive Gauche' ready-to-wear collection. As part of the Kering Group since 1999, Saint Laurent continues to redefine luxury under the creative direction of Anthony Vaccarello. The brand offers a comprehensive range of products including ready-to-wear for men and women, footwear, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

Role & Responsibilities

• Maximize sales and deliver exceptional customer service and after-sales support.
• Provide personalized advice, attentively listen to customers' expectations, and respond to their inquiries with engaging and surprising suggestions regarding fashion products.
• Maintain a thorough understanding of market trends and competitors' products to highlight the brand's technical and unique aspects.
• Report customer complaints to the department manager and/or assistant store manager.
• Actively develop new clients and strengthen relationships with existing clients.
• Create and update a client directory and database.
• Build relationships with clients from the initial greeting to foster long-term interest in the products and brand, ensuring they feel relaxed and confident in the brand.
• Establish influential networks within the local and international luxury industry to enhance customer loyalty, especially among VIP clients.
• Consistently demonstrate the highest level of professionalism, including communication and teamwork.
• Collaborate with all internal and external stakeholders in a service-oriented, cooperative, effective, and universal manner.
• Participate in logistical store operations such as inventory control and stocktaking.
• Support and assist colleagues through effective teamwork.
• Provide high-quality feedback and requested reports to management.
• Inspire customers by showcasing the world of Saint Laurent.
• Use storytelling to provide customers with product and creative details, thereby showcasing the world of Saint Laurent.
• Ensure the store's image aligns with company standards in terms of organization, appearance, and adherence to display standards.
• Ensure customer satisfaction and loyalty while maintaining the qualitative standards required by the brand.
• Comply with headquarters' guidelines regarding customer relations, including welcoming and reception.
• Support the store management team in ensuring all store processes meet company requirements and follow up accordingly.
• Handle customer transactions at the cash register.
• Receive and process merchandise.
• Prepare and handle deliveries and shipments to customers.
• Adhere to all company policies and follow operational procedures.

Qualifications

• Commitment to actively participate in innovation projects.
• High sensitivity to products and a good understanding of market and fashion trends, with a well-rounded cultural knowledge.
• Excellent interpersonal communication skills and good listening ability.
• Adaptability, innate curiosity, and authenticity.
• Flexibility, efficiency, and responsiveness.
• Open-mindedness and/or creativity.
• Sales-oriented, sociable, open-minded, ambitious, team-spirited, and optimistic.
• Friendly and helpful towards customers and colleagues.
• Receptive to feedback and capable of clear and straightforward communication with the team and management.
• Ability to multitask and self-regulate work pressure.
• Positive attitude and willingness to learn and improve.
• Adherence to RetailExcellence2.0 principles and use of digital tools.

Skills

Experience

Experience in luxury retail or a similar customer-facing role is required.

Education

Bachelor's degree in a related field is preferred.

Benefits

The position offers opportunities for learning and growth within a dynamic and diverse global luxury group, with a commitment to talent development and internal mobility.

Culture

Kering Group, the parent company of Saint Laurent, fosters a diverse workforce, embracing diversity in gender, age, nationality, culture, religion, and sexual orientation. The company values diversity as it enriches the work environment and enhances the ability to adapt to a changing world. As an equal opportunity employer, Kering welcomes applications from all qualified candidates, regardless of their background.