Client Advisor
Join Saint Laurent in Beijing as a Client Advisor. Contribute to luxury fashion sales and client service excellence in a dynamic environment. Part of the Kering Group, Saint Laurent values diversity and innovation.
Overview
Saint Laurent, a prestigious brand under the Kering Group, has been a vanguard in the luxury fashion industry since its inception in 1961. Known for pioneering the luxury prêt-à-porter movement with the iconic 'Rive Gauche' collection, Saint Laurent continues to redefine fashion under the creative leadership of Anthony Vaccarello. The brand's offerings encompass a wide range of luxury items including ready-to-wear for both men and women, footwear, handbags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Provide outstanding client and after-sales service to all visitors and clients.
- Actively build and maintain client relationships, focusing on client needs and anticipating future requests.
- Cultivate a robust client portfolio to ensure proactive business growth.
- Drive performance to exceed individual sales and KPI goals with a business mindset and entrepreneurial approach.
- Create personalized, versatile, and timeless looks for clients, demonstrating passion for fashion culture.
- Communicate professionally and authentically with clients and colleagues.
- Utilize all available tools effectively to optimize business opportunities.
- Support front and back-of-house teams, fostering overall team spirit.
- Adhere to all company policies and operational procedures.
Qualifications
- Professional experience in fashion & accessory retail, customer service, or luxury hospitality.
- Personal taste and passion for fashion culture.
- Business mindset and entrepreneurial spirit.
- Open-mindedness and appreciation for a company valuing audacity and authenticity.
- Strong team spirit and commitment to achieving common goals.
- Proficiency in using tools and applications, with a quick learning ability for new technologies.
- Motivation to work in a fast-paced environment, with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and local language.
- Willingness to embrace change as an opportunity for growth and development.
Skills
Experience
Preferred professional experience in providing high-quality service focused on client expectations, particularly in fashion and accessory retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment that values diversity and provides opportunities for personal and professional growth. Employees are encouraged to express their talents individually and collectively, fostering adaptability in a changing world.
Culture
Saint Laurent embraces diversity in all its forms, believing it enriches the workplace and provides opportunities for talent expression. The company values audacity and authenticity, fostering a culture of innovation and inclusivity.