Client Advisor
Join Saint Laurent in Beijing as a Client Advisor, contributing to luxury fashion sales and client service excellence. Part of the dynamic Kering Group, Saint Laurent offers a diverse and inclusive work environment.
Overview
Saint Laurent, a prestigious name in the luxury fashion industry, was established in 1961 and has been a pioneer in introducing the concept of luxury prêt-à-porter with its iconic 'Rive Gauche' collection. As part of the Kering Group since 1999, Saint Laurent continues to innovate under the creative direction of Anthony Vaccarello, offering a wide range of products including ready-to-wear for both men and women, footwear, handbags, small leather goods, jewelry, scarves, ties, and eyewear.
Role & Responsibilities
- Provide exceptional client and after-sales service to all visitors and clients.
- Build and maintain strong client relationships, focusing on client needs and anticipating future requests.
- Develop a comprehensive client portfolio to ensure proactive business growth.
- Drive performance to exceed individual sales and KPI targets through a business-oriented mindset and entrepreneurial approach.
- Create personalized, versatile, and timeless fashion looks for clients, showcasing a passion for fashion culture.
- Communicate transparently and genuinely with clients, establishing unique connections.
- Engage professionally and authentically with clients and colleagues.
- Utilize all available tools effectively to optimize business opportunities.
- Support front and back-of-house teams proactively, fostering overall team spirit.
- Adhere to and implement all company policies and operational procedures.
Qualifications
- Professional experience in high-quality service sectors such as fashion and accessory retail, customer service, or luxury hospitality.
- Strong personal taste and passion for fashion culture, with an interest in creating personalized looks.
- Natural business acumen and entrepreneurial spirit.
- Open-mindedness and a desire to join a company that values audacity and authenticity.
- Strong team spirit and commitment to achieving common goals.
- Proficiency with tools and applications, with a quick learning ability for new technologies.
- Motivation to work in a fast-paced environment, with multitasking and prioritization skills.
- Proactive, enthusiastic, and problem-solving attitude.
- Excellent written, oral, and listening skills in English and the local language.
- Willingness to embrace change as an opportunity for growth and development.
Skills
Experience
Preferred experience in providing high-quality service focused on client expectations in sectors such as fashion and accessory retail, customer service, or luxury hospitality.
Benefits
Saint Laurent offers a dynamic work environment that values diversity in all its forms, providing opportunities for individual and collective talent expression and fostering adaptability in a changing world.
Culture
Saint Laurent is dedicated to fostering a diverse and inclusive workplace, believing that diversity enriches the team and enhances the ability to adapt to a dynamic global environment. As an Equal Opportunity Employer, the company welcomes applications from candidates of all backgrounds.