Client Advisor

Overview

Saint Laurent is an iconic Parisian maison celebrated for its modern, sophisticated ready-to-wear, leather goods and accessories. The brand operates within the luxury division of the Kering Group and is recognised for rigorous aesthetic standards, strong creative direction and a global network of flagship boutiques.

Role & Responsibilities

• Deliver exceptional front-of-house client service and expert after‑sales care to cultivate long‑term relationships.
• Proactively build and manage a personalised client portfolio through clienteling, follow-ups and outreach to secure recurring business.
• Drive individual sales targets and store KPIs by adopting a commercial, entrepreneurial approach.
• Offer bespoke styling and product advice, creating personalised, timeless looks aligned with Maison codes.
• Use CRM, POS and digital clienteling tools to identify business opportunities and optimise conversion.
• Collaborate closely with front- and back-of-house colleagues, supporting service standards and team objectives.
• Communicate professionally and transparently with clients and colleagues, representing brand values and image.
• Adhere to company policies, visual merchandising standards and operational procedures at all times.

Qualifications

• Proven experience in a client-facing role within fashion, accessories retail, luxury hospitality or premium customer service (preferred).
• Strong commercial mindset with a demonstrable ability to meet or exceed sales and KPI targets.
• Passion for fashion and styling, with the ability to create personalised looks and advise clients on product choices.
• Excellent communication, active listening and interpersonal skills in English.
• Team-oriented with a proactive, solution-focused attitude and the ability to perform in a fast-paced environment.
• Comfortable with digital tools and quick to adopt new technologies.

Skills

Experience

Preferred: prior experience in luxury retail, fashion or high-end hospitality with demonstrable client service and sales results; experience building a client portfolio is highly valued.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion merchandising or hospitality is advantageous.

Culture

Saint Laurent upholds rigorous standards of elegance, creativity and professionalism while fostering a collaborative boutique environment. The Maison values diversity and inclusion, encouraging employees to bring distinct perspectives and to grow within a fast-evolving luxury retail context.