Watchmaker

Overview

Watchfinder is a specialist retailer and service provider of pre-owned luxury wristwatches, operating an integrated online marketplace and physical service centres. The business is recognised for rigorous authentication and technical refurbishment standards and operates within the luxury-watch retail ecosystem alongside major Maisons and authorised service partners.

Role & Responsibilities

• Diagnose, disassemble, service and reassemble mechanical and quartz wristwatch movements to manufacturer service standards.
• Perform timing adjustments, regulation and chronometry checks using timing machines and microscopes; record results and corrective actions.
• Execute case, bracelet and crystal refurbishment (polishing, brushing, fitting) and ensure cosmetic finish meets brand guidelines.
• Manage parts identification and ordering, liaise with suppliers and maintain accurate service records and work orders.
• Conduct final quality control and water-resistance testing prior to release; ensure completed work meets warranty and safety requirements.
• Collaborate with client services and returns teams to provide technical input on estimates, turnaround times and warranty assessments.
• Maintain a clean, organised bench area and ensure preventative maintenance of specialised equipment.

Qualifications

• Formal watchmaking qualification (WOSTEP, British Horological Institute diploma, SAWTA or equivalent) or documented apprenticeship in horology.
• Demonstrable knowledge of mechanical and quartz movements, escapement systems and lubrication regimes.
• Exceptional manual dexterity, visual acuity and attention to fine tolerances.
• Legal authorization to work in the United States.

Skills

Experience

Typically 3+ years of hands-on experience as a watchmaker or service technician working on luxury mechanical and quartz timepieces, with a proven record of independent bench work and quality control.

Education

Watchmaking diploma or equivalent vocational qualification (WOSTEP, British Horological Institute, SAWTA) or completed apprenticeship in horology.

Culture

The workplace emphasises technical excellence, provenance and meticulous customer service; technicians operate in a workshop culture where craftsmanship, traceability and continuous learning are prioritised. Collaboration between technical, client services and authentication teams supports fast, quality-driven turnaround for discerning collectors.