Sales Associate
Watchfinder — Sales Associate in New York. Client-facing role selling certified pre-owned luxury watches, delivering high-touch service in a boutique showroom.
Overview
Watchfinder is a specialist retailer and marketplace for certified pre-owned luxury timepieces, operating through e-commerce channels and physical showrooms. The brand is recognized for rigorous authentication, a curated inventory of high-end watches, and a service-oriented approach tailored to discerning collectors and new buyers.
Role & Responsibilities
- Deliver personalized, high-touch client service to prospective and returning customers in a boutique showroom environment.
- Drive sales performance by qualifying clients, recommending appropriate timepieces, and closing transactions to meet or exceed store targets.
- Explain provenance, certification, condition reports, and warranties for pre-owned watches, demonstrating credible horological knowledge.
- Maintain boutique presentation and visual merchandising standards, ensuring inventory is displayed and secured according to brand guidelines.
- Process sales and returns accurately using point-of-sale systems; manage cash handling and daily reconciliations where applicable.
- Build and maintain client records through clienteling and CRM tools; follow up on enquiries, offers, and after-sales service requests.
- Collaborate with inventory and refurbishment teams to support stock intake, authentication checks, and quality control.
Qualifications
- Proven aptitude for client-facing retail roles; experience in luxury goods or watches strongly preferred.
- Excellent interpersonal and communication skills with the ability to cultivate long-term client relationships.
- Demonstrable numeracy and attention to detail for handling transactions and documenting inventory.
- Ability to work flexible retail hours including weekends and holidays.
- Legal authorization to work in the United States.
Skills
Experience
Typically 1–3 years of customer-facing experience in luxury retail or with premium consumer goods; direct experience in watches or jewellery is advantageous.
Education
High school diploma or equivalent; vocational training or coursework in retail, hospitality, business, or fashion is desirable.
Culture
The workplace prioritizes meticulous product knowledge, exceptional client service, and an appreciation for craftsmanship. Teams operate in a fast-paced, detail-driven retail environment where discretion, professionalism, and a client-first mentality are essential.