Sales Advisor

Overview

Watchfinder is a specialist retailer of certified pre-owned luxury watches with an international retail and online presence. As part of the Richemont group, the brand combines deep horological expertise with a digitally enabled retail model, offering career paths that blend product mastery, customer service excellence and e‑commerce integration.

Role & Responsibilities

• Deliver exceptional, personalised client service to high‑net‑worth and enthusiast customers, building long‑term relationships and clienteling databases.
• Achieve and exceed individual and store sales KPIs through consultative selling, targeted upselling and cross‑selling of watches and ancillary services.
• Maintain authoritative product knowledge across brands, movements and provenance, articulating features, condition and service history to clients.
• Manage point‑of‑sale transactions, returns and paperwork accurately while adhering to company policies on authentication and provenance.
• Support visual merchandising, stock rotation and inventory controls to present product assortments to luxury standards and safeguard high‑value merchandise.
• Coordinate with after‑sales and repairs teams to ensure seamless client experiences and follow up on service or authenticity enquiries.

Qualifications

• Proven retail experience in luxury goods, jewellery or watches; typically 1–3 years preferred.
• Demonstrable track record of meeting sales targets and delivering high standards of client service.
• Strong numerical literacy and experience handling high‑value transactions securely.
• Right to work in the UK and ability to work flexible hours including weekends and peak retail periods.
• Professional presentation, impeccable communication skills and a client‑centric disposition.

Skills

Experience

Typically 1–3 years of frontline retail experience in luxury goods, watches or jewellery is preferred. Candidates with demonstrable sales results and a background in high‑value transaction environments will be advantaged.

Education

Minimum secondary education (GCSEs or equivalent); further study in retail, hospitality or sales disciplines is advantageous but not mandatory.

Culture

Watchfinder fosters a client‑first, expertise‑driven culture where product knowledge and integrity are paramount. Operating within the Richemont family, the brand values professional development, meticulous craftsmanship appreciation and a collaborative retail environment that supports both in‑store and digital excellence.