Product Manager
Watchfinder — Product Manager in West Malling. Lead product and digital initiatives for a specialist luxury watch retailer.
Overview
Watchfinder is a specialist retailer in pre‑owned luxury watches, combining horological expertise with a digitally led retail experience. The business operates with a collector-centric approach and commercial rigour, and is part of the Richemont group, benefitting from the resources and standards of a major luxury conglomerate while retaining an entrepreneurial, product‑driven culture.
Role & Responsibilities
- Define and own the product strategy and roadmap across digital and retail touchpoints, aligned to commercial and brand objectives.
- Lead discovery and delivery of new features, translating customer insight into clear requirements and prioritized backlog items.
- Coordinate cross‑functional delivery with engineering, UX, merchandising, marketing and operations to ensure timely, high‑quality releases.
- Manage Agile product processes: user stories, acceptance criteria, sprint planning and release management.
- Monitor product performance using quantitative and qualitative metrics (conversion, AOV, retention) and drive continuous optimization.
- Oversee third‑party integrations and supplier relationships to deliver scalable, compliant solutions.
- Communicate roadmap, progress and impact to senior stakeholders and partner teams.
Qualifications
- Bachelor’s degree in business, marketing, engineering or a related discipline; advanced degree (MBA, MSc) preferred but not required.
- Professional experience in product management within e‑commerce or retail; prior exposure to luxury goods or watches strongly preferred.
- Demonstrable ability to translate customer insight and commercial priorities into product outcomes.
- Proven stakeholder management and cross‑functional leadership skills with clear, persuasive communication.
- Familiarity with Agile methodologies; Scrum/Product Owner certification is an advantage.
Skills
Experience
Minimum 3–5 years of product management experience in e‑commerce, digital product or retail environments; demonstrable success delivering features that improved commercial KPIs. Experience in the luxury sector or watch market is highly desirable.
Education
Bachelor’s degree in business, marketing, engineering or a related field; postgraduate qualification (MBA, MSc) is advantageous.
Culture
Watchfinder blends technical horological expertise with a customer‑first commercial mindset. The company prizes meticulous attention to detail, collaborative problem solving and a fast‑moving digital approach, offering the chance to work at the intersection of luxury retail and technology within the Richemont group.