Logistics Supervisor

Overview

Watchfinder is a leading specialist in pre‑owned luxury watches with a strong online and retail presence. The business is recognised for technical expertise, rigorous authentication standards and a customer‑centric approach to selling and servicing high‑value timepieces.

Role & Responsibilities

• Supervise day‑to‑day warehouse and fulfilment operations, ensuring timely inbound processing, secure storage and accurate outbound dispatch of high‑value watches.
• Implement and enforce strict chain‑of‑custody, security and insurance procedures for valuable stock during receiving, storage, packing and dispatch.
• Manage a small logistics team: scheduling, coaching, performance reviews and recruitment in collaboration with HR.
• Maintain inventory accuracy through cycle counts, reconciliations and root‑cause analysis of discrepancies.
• Coordinate deliveries with national and international couriers, arrange insured transit and manage customs documentation where required.
• Optimise packing processes to protect delicate items while preserving luxury presentation standards and brand packaging requirements.
• Produce regular operational KPI reports (inventory accuracy, pick/pack times, shipping lead times) and drive continuous improvement initiatives.
• Ensure compliance with Health & Safety regulations and company policies, including COSHH and manual handling best practices.

Qualifications

• Proven supervisory experience in warehousing, fulfilment or logistics, preferably handling high‑value or luxury goods.
• Practical knowledge of inventory control methodologies and secure handling procedures for valuable stock.
• Strong numerical aptitude, attention to detail and a methodical approach to record keeping.
• Excellent interpersonal and communication skills for cross‑functional liaison with retail, after‑sales and courier partners.
• Driving licence desirable for occasional courier liaison or depot visits.

Skills

Experience

Typically 3+ years in logistics or warehouse roles with at least 1–2 years in a supervisory capacity; experience handling luxury, fragile or high‑value goods is highly desirable.

Education

Secondary education (GCSEs or equivalent); vocational qualification in logistics, warehousing or supply chain (e.g., CILT) is advantageous but not mandatory.

Culture

The workplace blends rigorous technical standards with retail sensibility, reflecting a meticulous, customer‑focused culture. Teams operate in a fast‑paced e‑commerce and retail environment where precision, discretion and respect for luxury product care are paramount.