Vhernier Retail Manager

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Location
Employment Full-time
Seniority Manager
Posted Feb 24, 2026

Join Vhernier in London as a Retail Manager, leading the Bond Street boutique and Harrods counter. Drive sales, manage operations, and cultivate client relationships in the luxury retail sector.

Overview

Vhernier, a distinguished name in the luxury jewelry sector, is renowned for its avant-garde designs and exceptional craftsmanship. As part of the Richemont Group, Vhernier benefits from the conglomerate's extensive resources and global reach, allowing it to maintain its prestigious reputation while fostering innovation and creativity in the luxury market.

Role & Responsibilities

  • Develop and implement strategies to achieve and exceed sales targets for the Bond Street boutique and Harrods counter.
  • Monitor sales performance, analyze trends, and identify growth opportunities.
  • Ensure the team delivers exceptional customer service and builds lasting client relationships.
  • Drive the development of a strong client book and implement effective CRM strategies.
  • Recruit, train, coach, and motivate boutique staff to achieve individual and team goals.
  • Conduct regular performance reviews and provide ongoing feedback and development opportunities.
  • Foster a positive and collaborative work environment that encourages teamwork and excellence.
  • Manage employee schedules and ensure adequate staffing levels to meet customer demand.
  • Oversee all aspects of boutique operations, including inventory management, visual merchandising, and loss prevention.
  • Ensure compliance with company policies and procedures.
  • Maintain a visually appealing and well-maintained boutique environment.
  • Manage expenses within budget guidelines.
  • Cultivate and maintain strong relationships with key clients.
  • Resolve customer complaints and ensure customer satisfaction.
  • Represent the Vhernier brand with professionalism and integrity.
  • Oversee and support the planning and execution of in-store events and promotions.

Qualifications

  • Strong experience in luxury retail management with a proven track record of success.

Skills

Strong leadership and team management skills. Excellent communication, interpersonal, and customer service skills. In-depth knowledge of sales techniques and client relationship management. Strong networking abilities to create trustworthy and valuable relationships. Results-oriented and driven to achieve sales targets. Customer-focused and passionate about providing exceptional service. Problem-solving skills with the ability to think critically and find creative solutions. Passionate about the Vhernier brand and its values.

Experience

Substantial experience in luxury retail management, demonstrating a successful history of achieving sales targets and managing high-performing teams.

Workplace

The successful candidate will be located in London, England, UK. 434 luxury roles are listed in London on Cerulean, 16 posted in the last 48 hours. Across the England region, Cerulean lists 543 open positions — 19 listed in the past two days. Cerulean currently advertises 571 open roles in UK, including 22 added in the last 48 hours.

Benefits

Vhernier offers a dynamic work environment that values diversity, creativity, and personal growth. Employees are encouraged to develop their skills and are provided with opportunities to advance within the company.

Culture

Vhernier, as part of the Richemont Group, prides itself on a culture that values diversity, creativity, and the unique talents of its employees. The company fosters an environment of freedom, collegiality, loyalty, and solidarity, encouraging empathy, curiosity, courage, humility, and integrity. Vhernier is committed to making a positive impact on the world.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.