Senior Regional Retail Operations & Performance Executive, APAC

Overview

Van Cleef & Arpels is an eminent haute-joaillerie and watchmaking maison renowned for exquisite craftsmanship, poetic design and impeccable client service. As part of the Richemont group, the brand operates a network of flagship boutiques and selected retail locations worldwide, offering careers defined by artisanal excellence, attention to detail and a heritage-led creative culture.

Role & Responsibilities

• Lead and harmonize retail operations across the APAC region, ensuring consistent implementation of global SOPs, visual standards and client experience protocols.
• Drive commercial performance by defining regional KPIs, monitoring sales trends and implementing action plans to achieve budget and margin objectives.
• Oversee store-level P&L analysis, inventory control, allocation and replenishment processes to optimize sell-through and minimize stock risk.
• Design and deliver performance reporting and executive dashboards for regional leadership, translating data into operational and commercial recommendations.
• Manage cross-functional projects including store openings, relocations, refurbishments and promotional roll-outs in close collaboration with retail, visual merchandising, HR and supply chain teams.
• Coach and develop boutique managers and area teams on operational excellence, selling standards and performance management.
• Ensure compliance with internal controls, brand protection policies and local regulatory requirements across markets.
• Act as regional liaison between corporate headquarters and country teams to align strategy, share best practices and implement process improvements.

Qualifications

• Bachelor’s degree in business, retail management, hospitality or related field; advanced degree or luxury management certification preferred.
• Proven leadership capability with strong stakeholder management across markets and functions.
• Demonstrable commercial acumen with experience translating data into actionable plans to drive sales and margins.
• High level of organizational maturity and experience managing multi-market projects and change initiatives.
• Excellent communication skills and ability to operate in a multicultural, multi-jurisdictional environment.

Skills

Experience

Typically 8+ years of progressively responsible experience in luxury retail operations, with several years in a regional or multi-market role, ideally within premium jewellery, watches or fashion houses.

Education

Bachelor’s degree required; postgraduate degree or specialized diploma in luxury brand management, retail management or business administration preferred.

Culture

The maison prizes artisanal savoir-faire, rigorous attention to detail and elevated client service. Employees operate within a refined, collaborative environment where creativity and craftsmanship are central; affiliation with Richemont provides access to international career development and cross-brand knowledge sharing.