Senior Manager, Learning & Development

Overview

Van Cleef & Arpels is a heritage haute joaillerie and watchmaking maison within the Richemont family, renowned for exceptional craftsmanship, poetic creativity and artisanal savoir-faire. As an employer, the brand emphasizes meticulous attention to product knowledge, client service excellence and the cultivation of internal talent across ateliers, boutiques and corporate functions.

Role & Responsibilities

• Define and implement the North America learning & development strategy aligned with brand priorities, commercial objectives and talent roadmaps.
• Design, deliver and oversee blended learning curricula — including product, sales, leadership and service excellence programs — for boutique and corporate populations.
• Lead, mentor and develop a small L&D team and external vendor partners to ensure pedagogical quality, scalability and on-brand learner experiences.
• Manage the Learning Management System and digital learning ecosystem, including content curation, administration, reporting and user adoption.
• Partner with HR business partners, retail leadership and cross-functional stakeholders to conduct needs analysis, succession planning and talent interventions.
• Establish metrics and evaluation frameworks (learning impact, competency gains, business KPIs) and report outcomes to senior leadership.
• Own program budgets, vendor contracts and project plans to ensure timely delivery and ROI.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Business or related field; master’s degree or advanced certificate preferred.
• Proven leadership experience in learning & development with responsibility for program design and team management at a regional or national level.
• Demonstrated experience designing blended learning for frontline retail and corporate audiences; luxury retail experience strongly preferred.
• Strong stakeholder management and consultative partnering skills with senior leaders across commercial and HR functions.
• Experience with LMS administration, vendor management and learning analytics; ability to translate learning outcomes into business impact.
• Professional certifications (e.g., CPLP, ATD) or formal instructional design credentials are advantageous.

Skills

Experience

Minimum of 7 years in learning & development, talent development or organizational development roles, including at least 3 years in a managerial capacity; prior experience supporting retail or luxury client‑facing teams is strongly preferred.

Education

Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Business or related field; master’s degree or professional L&D certification preferred.

Culture

Van Cleef & Arpels cultivates a culture of craftsmanship, discretion and refinement where creativity and technical excellence are prized. The workplace values collaborative partnerships between ateliers, boutiques and corporate functions, and places emphasis on continuous professional development and client‑centric service.