Salon Manager
Van Cleef & Arpels — Salon Manager in Singapore to lead boutique operations, drive sales and cultivate high-net-worth client relationships.
Overview
Van Cleef & Arpels is a prestigious haute-joaillerie maison known for exceptional craftsmanship, poetic design and meticulous finishing. The maison operates within the luxury watch and jewellery ecosystem of the Richemont Group and is recognised for discreet service, atelier expertise and an emphasis on heritage-led creativity.
Role & Responsibilities
- Lead day-to-day boutique operations to ensure flawless client service and adherence to brand standards.
- Drive and exceed sales targets by coaching the sales team, deploying clienteling strategies and executing targeted outreach to high-net-worth clients.
- Manage recruitment, scheduling, performance reviews and professional development for salon staff to maintain a motivated, service-oriented team.
- Oversee inventory control, stock reconciliation, secure handling of high-value merchandise and loss-prevention procedures.
- Coordinate visual merchandising and in-store presentation to reflect seasonal campaigns, product launches and maison aesthetics.
- Prepare and present regular sales, stock and performance reports to regional management; contribute to local business planning and forecasting.
- Ensure compliance with local regulations, internal policies and after-sales processes (repairs, servicing and client communications).
- Organise and host private client events, appointments and trunk shows in collaboration with marketing and concierge teams.
Qualifications
- Proven leadership capability with strong people-management and coaching skills.
- Demonstrable track record of achieving sales targets in luxury retail, preferably within high jewellery or watches.
- Deep knowledge of clienteling techniques and high-net-worth client service protocols.
- Solid understanding of inventory control and security protocols for high-value merchandise.
- Excellent communication and interpersonal skills with cultural sensitivity in a cosmopolitan market.
Skills
Experience
Typically 5+ years in luxury retail with at least 2 years in a supervisory or managerial capacity; previous experience in high jewellery, watches or premium accessories preferred and demonstrable success managing sales teams and high-value client relationships.
Education
Bachelor's degree or equivalent professional experience preferred.
Culture
The maison cultivates an atmosphere of refinement, attention to detail and artisan pride; teams are expected to balance commercial rigour with warm, discreet client service. Employees operate within a collaborative, heritage-driven environment that values craftsmanship, continuous learning and impeccable presentation.