Sales Manager
Van Cleef & Arpels is hiring a Sales Manager in Beverly Hills to lead boutique sales, VIP client relations, and boutique operations.
Overview
Van Cleef & Arpels is a Parisian haute joaillerie maison renowned for artisanal craftsmanship, refined design, and exceptional client service. As part of the Richemont group, the maison operates an international network of boutiques and prioritizes heritage-driven creativity, artisan savoir‑faire, and discreet, personalised luxury experiences for discerning clientele.
Role & Responsibilities
- Lead and develop the Beverly Hills boutique sales team to consistently meet and exceed revenue and KPI targets.
- Cultivate and manage relationships with high‑net‑worth and VIP clients through proactive clienteling and personalised service.
- Implement and maintain maison standards for visual merchandising, product presentation and boutique atmosphere.
- Own day‑to‑day boutique operations including stock control, cash and register procedures, loss prevention and appointment management.
- Coach, mentor and evaluate sales advisors; conduct training on product knowledge, selling techniques and service standards.
- Coordinate local events, private viewings and trunk shows in collaboration with regional management and marketing.
- Use CRM and POS systems to track sales activity, client data and follow‑up actions; prepare regular reports for leadership.
Qualifications
- Proven track record in luxury retail sales with demonstrable success managing or leading a boutique team.
- Extensive experience working with affluent and international clientele, preferably within high jewelry or haute couture.
- Strong leadership and people‑management capabilities with experience in coaching, performance management and recruitment.
- Excellent commercial acumen and comfort working to precise sales targets and KPIs.
Skills
Experience
Typically 5+ years in luxury retail with a minimum of 2 years in a supervisory or managerial role within high jewelry, fine watchmaking or luxury fashion boutiques.
Education
Bachelor's degree in business, retail management, hospitality, or equivalent professional experience.
Culture
The maison values craftsmanship, discretion and exemplary client service. The workplace emphasizes meticulous attention to detail, mentorship of boutique teams, and delivering tailored luxury experiences rooted in the brand's heritage.