Sales Associate

Overview

Van Cleef & Arpels is a Parisian high-jewellery and watchmaking maison renowned for exquisite craftsmanship, poetic design and exceptional client service. As part of the Richemont group, the brand operates a network of boutiques worldwide where artisanal savoir‑faire and discreet, personalised hospitality are central to the customer experience.

Role & Responsibilities

• Deliver exceptional, personalised service to high‑net‑worth and discerning clients, cultivating long‑term relationships and repeat business.
• Achieve and exceed boutique sales targets through consultative selling, upselling and cross‑selling across collections.
• Manage the full client journey: prospecting, clienteling, appointment management and after‑sales follow‑up with discretion.
• Ensure impeccable visual merchandising and product presentation in accordance with brand standards.
• Process high‑value transactions accurately, maintain inventory integrity and follow cash handling and loss‑prevention procedures.
• Maintain and update CRM/clienteling tools with detailed client notes and purchase histories.
• Coordinate with boutique management and internal teams for special requests, repairs and private client events.
• Participate in product, service and compliance training to maintain product knowledge and professional standards.

Qualifications

• Polished professional presentation and exceptional interpersonal skills.
• Proven ability to sell luxury goods with an emphasis on consultative, relationship‑driven selling.
• Discretion and the ability to manage confidential client information.
• Strong numeracy and attention to detail for handling transactions and inventory.
• Flexible availability to work retail hours, including weekends, evenings and holidays.
• Authorization to work in the United States.

Skills

Experience

Typically 2+ years of retail experience in luxury goods, jewellery or watchmaking boutiques; demonstrable success building client relationships and meeting sales targets preferred.

Education

High school diploma or equivalent; post‑secondary education in hospitality, retail or business is advantageous but not required.

Culture

The workplace culture blends Parisian maison heritage with rigorous standards of craftsmanship and client service. Team members operate within a boutique environment that values discretion, attention to detail and continuous learning, with ongoing training to deepen product expertise and clienteling skills.