Sales Associate

Overview

Van Cleef & Arpels is a heritage French haute joaillerie and watchmaking house renowned for its artisanal craftsmanship, poetic design language and discreet luxury. As part of the Richemont Group, the brand operates a global network of flagship boutiques and emphasizes elevated client service, meticulous attention to product detail and a cultured retail experience.

Role & Responsibilities

• Provide exemplary, high-touch client service to a discerning international clientele, cultivating long-term relationships and a bespoke client book.
• Drive boutique sales and individual KPIs through consultative selling, product storytelling and appropriate upselling techniques.
• Manage client appointments, follow-up communications and after-sales care with professionalism and confidentiality.
• Maintain boutique standards of visual merchandising, presentation and product rotation to reflect the brand’s aesthetic.
• Accurately process transactions, manage refunds/exchanges and reconcile till activity in accordance with company policies.
• Support inventory control and stock management, including receiving, tagging and secure storage of high-value items.
• Adhere strictly to loss-prevention, compliance and internal control procedures appropriate to high-value luxury retail.

Qualifications

• Proven ability to deliver discreet, polished client service with impeccable professional presentation.
• Strong interpersonal and communication skills, including fluency in spoken English; additional languages advantageous.
• Demonstrable sales orientation with aptitude for consultative selling and relationship development.
• Authorization to work in the United States.
• Flexibility to work retail hours, including evenings, weekends and public holidays as required.

Skills

Experience

1–3 years of retail sales experience, preferably within luxury goods, jewellery, watches or high-end fashion; prior experience in a flagship or high-jewellery boutique is strongly preferred.

Education

High school diploma or equivalent; vocational training or degree in retail, luxury brand management, fashion or hospitality is advantageous.

Culture

The brand culture emphasizes artisanal excellence, refinement and a client-centric ethos. Employees are expected to uphold rigorous standards of presentation and discretion while collaborating within a team of specialists committed to craftsmanship and timeless elegance.