Sales Associate

Overview

Van Cleef & Arpels is a Parisian high-jewellery maison renowned for exceptional craftsmanship and poetic design. As part of the Richemont group, the brand operates discreet, client-focused boutiques worldwide and emphasizes product mastery, refined client service and ongoing professional development for sales teams.

Role & Responsibilities

• Deliver exemplary, personalized service to high-net-worth and discerning clients, building long-term relationships through thoughtful clienteling and follow-up.
• Achieve and exceed individual and boutique sales targets while contributing to team KPIs and conversion metrics.
• Demonstrate exhaustive product knowledge of high jewellery, watches and maison heritage to advise clients and facilitate informed purchases.
• Manage daily boutique operations including visual merchandising, stock replenishment, inventory control and secure handling of high-value items.
• Process sales transactions accurately and compliantly, including luxury POS handling, gift-wrapping and after-sales procedures.
• Coordinate private appointments, trunk shows and client events in collaboration with the store manager and regional teams.
• Maintain strict adherence to brand security, loss-prevention and client confidentiality procedures.
• Support onboarding and training of junior colleagues, sharing product knowledge and clienteling best practices.

Qualifications

• Proven customer-facing experience, preferably 1–3 years in luxury retail, jewellery or watches.
• Strong commercial orientation with a demonstrable track record of meeting or exceeding sales targets.
• Impeccable personal presentation and professional demeanour aligned with luxury brand standards.
• Excellent interpersonal and communication skills; ability to build trust with high-value clients.
• Availability to work boutique hours including weekends, evenings and peak retail periods.
• Legal authorization to work in Japan.

Skills

Experience

1–3 years of direct sales experience in luxury retail, jewellery or comparable high-value product environments, with evidence of meeting sales targets and managing discerning clients.

Education

High school diploma or equivalent; vocational training or tertiary study in retail, hospitality or a related field is advantageous.

Culture

The maison cultivates a culture of craftsmanship, refinement and respect for heritage; colleagues are expected to uphold meticulous standards in presentation and client care. Employees operate in intimate boutique settings with a strong emphasis on product mastery, mentorship and discreet, client-centric service.