Sales Associate

Overview

Van Cleef & Arpels is a maison of high jewellery and luxury timepieces renowned for artisanal craftsmanship, poetic design and discretion. As part of the Richemont group, the brand combines a heritage-led creative ethos with international retail operations and rigorous client service standards expected in premium department-store concessions and standalone maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service to a high-net-worth and discerning clientele, building long-term relationships and repeat business.
• Achieve and exceed individual and boutique sales targets through active clienteling, prospecting and follow-up activities.
• Maintain authoritative product knowledge across high jewellery, timepieces and relevant collections; present pieces with technical accuracy and brand storytelling.
• Execute luxury point-of-sale transactions, after-sales documentation and accurate stock management in compliance with brand and Selfridges procedures.
• Uphold boutique presentation standards, visual merchandising and display guidelines to reflect Maison aesthetics.
• Collaborate with in-store teams and Van Cleef & Arpels field staff to coordinate client appointments, private viewings and events.
• Participate in regular product, service and compliance trainings; adapt to evolving collection launches and promotional activity.

Qualifications

• Proven track record in luxury retail sales, ideally within jewellery, watches or high-end fashion boutiques.
• Demonstrable ability to develop and convert client relationships and to manage a bespoke client portfolio.
• Impeccable personal presentation, professionalism and discretion appropriate to a haute joaillerie environment.
• Right to work in the UK and availability to work retail hours, including weekends, late shifts and peak seasonal periods.
• Strong numeracy for handling transactions and reconciliations; adherence to loss-prevention and compliance protocols.

Skills

Experience

Minimum of 2 years' experience in luxury retail sales, preferably within fine jewellery or prestige watchmaking. Proven history of meeting sales targets and managing high-value client interactions.

Education

High-school diploma or equivalent; vocational training in luxury retail, hospitality or sales preferred.

Culture

The Maison prizes craftsmanship, discretion and elevated client service; employees are expected to represent a legacy brand with refinement and attention to detail. Teamwork, ongoing product education and a commitment to personalised service define the boutique culture, supported by Richemont's professional retail standards.