Sales Associate

Overview

Van Cleef & Arpels is a storied French high-jewellery maison renowned for poetic design, exceptional gem-setting and artisanal savoir-faire. As part of the Richemont group, the house operates a global network of boutiques and emphasizes heritage craftsmanship, discreet client service and refined creativity.

Role & Responsibilities

• Deliver exemplary, personalised service to high-net-worth and discerning clients, cultivating long-term relationships and repeat business.
• Achieve and exceed individual sales targets while contributing to boutique performance metrics and visual merchandising standards.
• Present the maison’s collections with authoritative product knowledge, advising on provenance, craftsmanship and care of high jewellery pieces.
• Manage clienteling activities including follow-ups, private appointments, reservations and accurate VIP client records.
• Operate point-of-sale systems, process transactions and ensure meticulous administration of sales documentation and stock movements.
• Contribute to boutique visual standards, window displays and store presentation in line with brand directives.
• Collaborate with the team on events, trunk shows and private viewings to maximise client penetration and brand exposure.
• Maintain strict confidentiality, security procedures and compliance with internal policies for high-value goods.

Qualifications

• Proven aptitude for luxury retail sales with an ability to interact credibly with affluent clientele.
• Exceptional interpersonal skills, polished presentation and a client-first orientation.
• Strong organisational ability with attention to detail in stock handling and sales administration.
• Commercial mindset with capability to meet sales targets and contribute to cash-and-stock controls.
• Discretion, professionalism and the ability to represent a heritage jewellery maison.

Skills

Experience

Typically 1–3 years in luxury retail or high-jewellery sales, with demonstrated success in client acquisition, repeat business and meeting sales objectives. Boutique or maison experience preferred.

Education

High school diploma or equivalent; tertiary studies in fashion, hospitality, retail or business preferred but not mandatory.

Culture

The workplace culture privileges craftsmanship, discretion and bespoke client service; colleagues are expected to embody the maison’s refined aesthetic and service rituals. The brand fosters a collaborative boutique environment where attention to detail and respect for heritage are paramount.