Sales Associate

Overview

Van Cleef & Arpels is an haute joaillerie maison renowned for exquisite craftsmanship, poetic design and high‑jewellery savoir‑faire. As part of an international luxury group, the brand operates boutiques worldwide and cultivates a heritage‑driven retail environment focused on exceptional client service and artisanal excellence.

Role & Responsibilities

• Deliver personalized, high‑touch client service and cultivate long‑term relationships with VIP and prospective clients through proactive clienteling.
• Present and demonstrate high jewellery, watches and accessories with consummate product knowledge and attention to provenance, materials and techniques.
• Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross‑selling.
• Manage boutique operational duties including stock handling, inventory reconciliation, point‑of‑sale transactions and accurate record keeping.
• Execute merchandising and visual standards to uphold the maison’s presentation guidelines and ensure product integrity.
• Coordinate and support private appointments, trunk shows and client events in collaboration with boutique management and CRM teams.
• Provide after‑sales service and follow‑up, including care advice, repairs coordination and client feedback management.
• Ensure compliance with internal controls, loss‑prevention procedures and brand confidentiality standards.

Qualifications

• Proven experience in luxury retail or high‑jewellery sales; demonstrated record of meeting or exceeding sales targets.
• Exceptional interpersonal skills with an aptitude for building rapport and nurturing high‑net‑worth client relationships.
• Fluent English; proficiency in Cantonese and/or Mandarin is an advantage for the Hong Kong market.
• Impeccable presentation, professionalism and discretion appropriate to a luxury maison.
• Flexible availability to work evenings, weekends and retail peak periods; willingness to travel locally for client appointments when required.

Skills

Experience

Typically 2+ years of direct experience in luxury retail or high‑jewellery sales, with demonstrable commercial results and experience handling VIP clientele.

Education

Secondary school diploma required; tertiary education in hospitality, retail management or related fields preferred.

Culture

The maison values meticulous craftsmanship, heritage and refinement, creating a workplace where attention to detail and client discretion are paramount. Staff operate within a collaborative boutique environment that emphasizes professional development, product expertise and a high standard of service befitting a luxury brand.