Sales Associate

Overview

Van Cleef & Arpels is a distinguished maison of high jewellery and watchmaking, renowned for artisanal savoir‑faire, poetic design and exacting craftsmanship. The brand is part of the Richemont group and operates a global network of boutiques where personalised service and long‑term client relationships are central to the business.

Role & Responsibilities

• Deliver exceptional, personalised service to discerning clients, guiding purchase decisions with deep product knowledge of high jewellery and watches.
• Develop and maintain client relationships through proactive clienteling, CRM updates and follow‑up to nurture repeat business and build lifetime value.
• Achieve individual and boutique sales targets while contributing to team performance and commercial initiatives.
• Maintain boutique standards for visual merchandising, display, and stock presentation in line with brand directives.
• Process sales transactions accurately, manage cash and POS procedures, and ensure secure handling of high‑value items.
• Support inventory control, stock movements and end‑of‑day reconciliation; collaborate with the boutique and regional teams on client orders and after‑sales service.
• Uphold confidentiality, security protocols and brand etiquette at all times; represent the maison with polished professionalism.

Qualifications

• Proven success in luxury retail or high‑end jewellery sales, demonstrating a client‑centric approach and commercial acumen.
• Excellent interpersonal skills with the ability to build trust quickly with affluent clientele.
• Impeccable personal presentation, discretion and professionalism suitable for a haute‑joaillerie environment.
• Strong organisational skills and attention to detail when handling merchandise, documentation and sales processes.

Skills

Experience

Typically 2+ years of experience in luxury retail or high‑value jewellery/watches sales, with a demonstrable track record of meeting sales targets and cultivating high‑net‑worth client relationships.

Education

Secondary education; vocational training or diploma in luxury retail, hospitality or a related discipline preferred.

Culture

The maison fosters a culture of artisan excellence, discretion and client devotion, combining traditional craftsmanship with contemporary luxury retailing. Collaboration, continuous learning and attention to detail define the workplace, with an emphasis on long‑term client relationships and immaculate service.