Sales Associate

Overview

Van Cleef & Arpels is an eminent French haute-joaillerie maison renowned for poetic design, exceptional craftsmanship and bespoke high-jewellery creations. The brand operates a global network of boutiques and ateliers, attracting discerning clientele with an emphasis on artisanal expertise, refined service and heritage-led creativity.

Role & Responsibilities

• Deliver an elevated, personalised client experience aligned with Van Cleef & Arpels’ high-jewellery standards, including VIP appointments and private viewings.
• Proactively build and maintain a clientele through clienteling, follow-up, and bespoke after-sales service to maximise lifetime value.
• Achieve and exceed individual sales targets and contribute to boutique KPIs through consultative selling and product storytelling.
• Maintain comprehensive product knowledge across high jewellery, watches and maison collections to advise clients with authority and sensitivity.
• Execute visual merchandising and boutique presentation standards to uphold the brand’s aesthetic and retail environment.
• Operate point-of-sale procedures, manage stock and assist with inventory reconciliation and receipting of incoming goods.
• Support boutique events, trunk shows and private sales, liaising with management and concierge services to ensure flawless delivery.
• Adhere to loss-prevention, cash handling and compliance protocols while safeguarding client confidentiality and data.

Qualifications

• Previous retail experience in luxury goods, jewellery or lifestyle brands; experience with high‑value client portfolios preferred.
• Polished professional presence with exemplary interpersonal and communication skills.
• Demonstrable aptitude for clienteling, relationship management and personalised service.
• Strong commercial awareness with a track record of meeting or exceeding sales targets.
• Flexibility to work boutique hours, including evenings and weekends, and to travel locally for client appointments when required.
• High regard for discretion, confidentiality and ethical handling of high-value items.

Skills

Experience

Minimum of 2 years in luxury retail or jewellery sales, with demonstrable experience managing client relationships and closing high-value transactions; prior work with a maison or premium boutique strongly preferred.

Education

Secondary education required; vocational training or diplomas in retail, luxury management, hospitality or related fields preferred.

Culture

The maison cultivates a culture of craftsmanship, discretion and refined service, where attention to detail and respect for heritage inform daily work. Teams operate collaboratively within a client-centric, appointment-driven retail environment that prizes polish, learning and dedication to excellence.