Sales Assistant

Overview

Van Cleef & Arpels is a Parisian maison renowned for high‑jewellery, watches and artisanal savoir‑faire. As part of the Richemont Group, the brand is recognised for heritage craftsmanship, meticulous attention to detail and an international client base, offering a refined retail environment and career pathways within luxury retail.

Role & Responsibilities

• Deliver exceptional, personalised service to local and international clients in line with the maison’s standards.
• Manage the sales process from client greeting and product presentation to closing and after‑sales care.
• Maintain boutique visual standards and merchandising according to seasonal directives and window schemes.
• Process transactions, returns and exchanges accurately using the point‑of‑sale system and follow cash‑handling procedures.
• Receive and control deliveries, conduct stock counts and support inventory reconciliation.
• Develop and maintain clienteling records; support CRM updates and appointment scheduling.
• Support boutique events, private appointments and product launches as required by the store calendar.
• Prepare sales reports and communicate client feedback and market intelligence to store management.

Qualifications

• Polished presentation and exemplary interpersonal skills suited to a luxury environment.
• Proven ability to exceed customer expectations and build long‑term client relationships.
• Strong numeracy, organisational skills and attention to detail.
• Availability to work flexible hours including evenings, weekends and peak retail periods.
• Legal authorization to work in France for the duration of the fixed‑term contract.

Skills

Experience

Previous retail experience in a luxury or premium environment is preferred; demonstrable client service and sales track record (typically 1+ years) will be advantageous.

Education

High school diploma or equivalent; vocational training in retail, sales or luxury goods is an advantage.

Culture

The maison fosters a culture of craftsmanship, discretion and elevated client service. Teams operate with a strong emphasis on refinement, teamwork and respect for heritage while servicing an international and discerning clientele.